Patrick Chang Email & Phone Number

Lewisville, Tx, Us

United States

Providing excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.Acts as primary liaison with claimants and their attorney. Follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes. Reviews legal documentation, police reports and medical billing forms.Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim.Negotiates and coordinates handling of settlement based on client parameters. Establishs dialog with claimant attorney to reach a amicable settlement.Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.

Investigates, determines and evaluates coverage, liability and damages and the setting of proper reserves. Communitates effectively between clients, claimants, agents, attorney's and repair vendors, Exercises proper judgment and decision making to analyze the claims exposure to determine the proper course of action and to appropriately settle the claim. Handles claims consistent with clients' and corporate policies, procedures and "best practices" and also in accordance with any statutory, regulatory and ethics requirements. Documents and communicates all claim activity timely and effectively and in a manner which supports the outcome of the claim file. Servicing all 50 states and maintains compliance with regulations.

Irving, Texas

Communicate thoroughly between clients, claimants, repair vendors, attorneys and other claims professionals, with the goal of working through auto liability claims of varying complexities, With the end goal of reaching a comprehensive and equitable resolution. -Maintain compliance with Department of Insurance regulations and guidelines throughout the claims process in all 50 operating states we service.-Use effective, compassionate communication and utilize persuasive negotiation to ensure a postive customer experience.

Torrance, Ca

Responsibilities and duties include providing outstanding customer care to policyholders, process auto claims by taking first notice of losses, performing inquiry calls, issue settlement payments on losses, conducting DMV searches for subrogation pursuit, contacting the insured and claimant in order to efficiently resolve issues related to claims. Also served in the Auto Subrogation Unit, and Homeowners Claim Department.

Buena Park Ca

Responsibilities and duties included assisting instructors and students in the English as a Second Language Program, assessing students’ grades, preparing tests, planning program curriculum.

Buena Park Ca

Responsibilities and duties included monitoring, assisting, and supervising the children, planning activities, programs, completing accounting projects, troubleshooting computer programming issues, performing sundry clerical tasks, serving the staff, parents, and the public.

Cypress Ca

Responsibilities and duties included providing excellent customer care and service to the public, conducting sales transaction, stocking and taking inventory, ensure the successful operations and functions of the organization ensure customer satisfaction and optimal business results.

Santa Ana, California

Responsibilities and duties included testing voting machines for quality assurance.

Criminal Justice

Highschool Diploma, General Education