Patrick Chase Email & Phone Number

Bar Harbor, ME, US

• Lead IT process development practices to develop a modernized IT operating model using current best practices. Responsible for developing and maturing a current, holistic IT service management model that fits with.
• Developed and implemented a modernized framework for IT Service Management best practices meeting the needs of IT, HR, Safety, Facilities, Research, and other business teams:
• Architected, designed, and deployed state-of-industry ServiceNow platform supporting 250 services supporting 2,900 users in a multi-site, mutli-source enterprise environment.
• Design and deployed structured core ITIL processes: Incident, Request, Change, Knowledge, Problem, Configuration, Hardware Asset, Management -- and HR Onboard & Transition Management
• Lead Organization Change Management (OCM), Training Program, SOP development, and Communities of Practice
• Governance, KPI/Reporting, operational management and support for platform and ITSM process evolution and Continuous Service Improvement (CSI)

Paris, France, FR

• Develop and manage ITSM governance & compliance for global IT organization as part of Service Management Office.
• Design, publish, communicate, maintain Governance Model for ServiceNow & ITS Service Management
• Strategy, design, deploy, and coordinate associated governance process & documentation: Demand Management, Role & Access Management, Business Continuity Planning, Data Management, Training Management, Test Management.
• Coordinate and facilitate Platform Governance & SLA with technical solution center
• Drive institution of governance related standards: Validation documentation, process development and documentation framework and tools, testing
• Operate Demand Management (Demand Manager)

Paris, France, FR

Key member of core team defining ITSM project planning, architecture, design, and deployment activities for a 6,000-user 24-month BMC Remedy to ServiceNow SaaS transition. Part of a large IT organizational transformation program intended to Simplify and enable the Sanofi IT Service Management and Cloud strategy.

Paris, France, FR

• Responsible to own and manage (ITIL) service support process design, implementation, and governance / compliance for Sanofi IS.
• Process Owner for Incident, Problem, Change, Configuration, Asset, Release, Knowledge, Service Level Management, and Service Request Fulfillment
• Design & implement efficient and effective ITIL service support process for all global Sanofi IS units
• 110K employee company using shared BMC BSM Suite (Remedy/Atrium 7.6.04) for 7K IS users across 9 IS units; 100K monthly incidents and 2K changes per month across 6K applications and 27K global servers; GxP/SOX.

Paris, France, FR

(at Genzyme Corp until April 2011 and then Sanofi-Aventis after merger)Responsible for ongoing ITIL process institutionalization & management, global financial management, Operations Center, and Compliance.

Paris, France, FR

• Responsible for design, deployment and ongoing operation of ITIL process for Enterprise Infrastructure while driving for ongoing extension across IS.
• ITIL Program Manager and lead of ITIL Steering Committee
• Develop and manage global service support and delivery process for Enterprise Infrastructure organization (data centers, servers, storage, network, email, telecommunications, NOC, and operations)
• Develop and deploy Incident, Problem, Change and Service Level Management processes

Paris, France, FR

Responsible for strategy, architecture, design, and deployment for global Enterprise Infrastructure services - principally servers, storage, email, and network. Complement to an Operations organization which provided service support.

Paris, France, FR

Responsible for architecture, design, deployment, and operation of global data networking: LANs, WANs, firewalls, Internet and Remote Access for approx 10,000 employees across 44 global locations.

Paris, France, FR

• Managed technical team to design, deploy, and operate Eastern MA LANs and global WANs supporting 3,000-7,000 users
• Architecture, design, deployment, and operational support for global WAN and Eastern MA LANs
• Ensure network security: policies, SOP, network and firewall configuration

Paris, France, FR

• Provided technical support for all IT Services for Genzyme Cambridge campuses and locations - 2000+ end users at 6-8 facilities
• Supported users, LANs, PCs, Macs, printers
• Computer Operator and Systems Administrator for DEC VAX/VMS Servers, and Wang VS; installation, administration, maintenance, backups, scripting

• Network & Systems support, administration, and maintenance
• Coordination and creation of all business graphic production / presentation / publication materials
• Macintosh software and hardware support, training, and implementation

B.S., Imaging Science

A.S., Engineering Science