Patrick Chase Email & Phone Number

Bar Harbor, Me, Us

Lead IT process development practices to develop a modernized IT operating model using current best practices. Responsible for developing and maturing a current, holistic IT service management model that fits with Agile application development and operational practices, and that supports a customer centric, digital business model. Evaluated current & future state IT process development needs, articulate vision, and develop the maturation roadmap. Design, plan, implement, document, & perform change management and transitions new processes to operational teams. Worked collaboratively with peer managers and directors to ensure a successful adoption of these best practices within the infrastructure, operations, services and application development teams.• Developed and implemented a modernized framework for IT Service Management best practices meeting the needs of IT, HR, Safety, Facilities, Research, and other business teams:• Architected, designed, and deployed state-of-industry ServiceNow platform supporting 250 services supporting 2,900 users in a multi-site, mutli-source enterprise environment.• Design and deployed structured core ITIL processes: Incident, Request, Change, Knowledge, Problem, Configuration, Hardware Asset, Management -- and HR Onboard & Transition Management• Lead Organization Change Management (OCM), Training Program, SOP development, and Communities of Practice• Governance, KPI/Reporting, operational management and support for platform and ITSM process evolution and Continuous Service Improvement (CSI)• Apply now-standard model to real-world service launches including Workday and COVID Lab Testing

Paris, France, Fr

Develop and manage ITSM governance & compliance for global IT organization as part of Service Management Office.• Design, publish, communicate, maintain Governance Model for ServiceNow & ITS Service Management• Strategy, design, deploy, and coordinate associated governance process & documentation: Demand Management, Role & Access Management, Business Continuity Planning, Data Management, Training Management, Test Management, Audit Preparation• Coordinate and facilitate Platform Governance & SLA with technical solution center• Drive institution of governance related standards: Validation documentation, process development and documentation framework and tools, testing• Operate Demand Management (Demand Manager)• Facilitate ITS Governance committees• Ensure Compliance and Validation for ITS Scope

Paris, France, Fr

Key member of core team defining ITSM project planning, architecture, design, and deployment activities for a 6,000-user 24-month BMC Remedy to ServiceNow SaaS transition. Part of a large IT organizational transformation program intended to Simplify and enable the Sanofi IT Service Management and Cloud strategy.

Paris, France, Fr

Responsible to own and manage (ITIL) service support process design, implementation, and governance / compliance for Sanofi IS. • Process Owner for Incident, Problem, Change, Configuration, Asset, Release, Knowledge, Service Level Management, and Service Request Fulfillment• Design & implement efficient and effective ITIL service support process for all global Sanofi IS units• 110K employee company using shared BMC BSM Suite (Remedy/Atrium 7.6.04) for 7K IS users across 9 IS units; 100K monthly incidents and 2K changes per month across 6K applications and 27K global servers; GxP/SOX regulated environment; Validated application.

Paris, France, Fr

(at Genzyme Corp until April 2011 and then Sanofi-Aventis after merger)Responsible for ongoing ITIL process institutionalization & management, global financial management, Operations Center, and Compliance.

Paris, France, Fr

Responsible for design, deployment and ongoing operation of ITIL process for Enterprise Infrastructure while driving for ongoing extension across IS.• ITIL Program Manager and lead of ITIL Steering Committee• Develop and manage global service support and delivery process for Enterprise Infrastructure organization (data centers, servers, storage, network, email, telecommunications, NOC, and operations)• Develop and deploy Incident, Problem, Change and Service Level Management processes

Paris, France, Fr

Responsible for strategy, architecture, design, and deployment for global Enterprise Infrastructure services - principally servers, storage, email, and network. Complement to an Operations organization which provided service support.

Paris, France, Fr

Responsible for architecture, design, deployment, and operation of global data networking: LANs, WANs, firewalls, Internet and Remote Access for approx 10,000 employees across 44 global locations.

Paris, France, Fr

Managed technical team to design, deploy, and operate Eastern MA LANs and global WANs supporting 3,000-7,000 users• Architecture, design, deployment, and operational support for global WAN and Eastern MA LANs • Ensure network security: policies, SOP, network and firewall configuration

Paris, France, Fr

Provided technical support for all IT Services for Genzyme Cambridge campuses and locations - 2000+ end users at 6-8 facilities• Supported users, LANs, PCs, Macs, printers• Computer Operator and Systems Administrator for DEC VAX/VMS Servers, and Wang VS; installation, administration, maintenance, backups, scripting

• Network & Systems support, administration, and maintenance• Coordination and creation of all business graphic production / presentation / publication materials• Macintosh software and hardware support, training, and implementation

B.S., Imaging Science

A.S., Engineering Science