Patrick Chong Email & Phone Number

• Manage and monitor the sales performance of key account distributor in Asia Pacific & Oceanic region. Also actively recruiting new distributor for new market• Generate sales report quarterly and conduct regular review with distributor in resolving any issues and improve their sales performance• Assist sales manager in conducting gross margin analysis, stock forecast and budgeting for all distributor worldwide• Build rapport with all distributors and motivate them to achieve their sales and export sales targets

Sydney, Australia

• Calculate the pricing of the new warranty offerings• Publish and manage the pricing of warranty offerings for Australia & New Zealand• Process warranty uplifts and e-Certificates• Analyze and publish warranty reports and review it with manager and director on monthly basis to ensure the profitability of the company’s warranty offerings• Liaised with product manager, business development manager & distributors in identifying specific warranty offering for key account customer such as government & school• Manage Key account Service Providers by conducting regular performance reviews• Preparing remittance schedule for ASP on monthly basis• Recruit Authorised Service Providers according to business needs• Identifying the issues on warranty & ASP field as well as room for potential improvement, review new ideas with manager before incorporate into daily operation

Sydney, Australia

• Taking inbound calls and providing first level support to the Bank's home loan and personal loan customers• Taking initiative approach to cross selling additional wealth creation products for customers• Pro-actively identify opportunities within customers’ portfolios to provide customers with personal lending solutions• Constantly strive to meet individual and team service, sales, balance growth and referral targets• Offering first point resolution of customer enquiries through direct channels• Identifying customers financial need and referring them on to the appropriate channels by creating one team referrals (OTR)• Work in a team environment by developing and maintaining professional relationships with colleagues that support the achievement of team goals and objectives• As the frontline staff of the company, continuing seek to improve customer service level which in turn will awarded us the 100% customer experience survey (CES)

Master’S Degree, Accounting

Master’S Degree, Hospitality Administration/Management

Bachelor’S Degree, Accounting And Finance