Patrick Chou Email & Phone Number

Taiwan

Manage and lead a global program involving multiple functions and project teams, overseeing the Product Requirement List and supporting the setup of 20+ commercial notebooks and desktops during the NPI phase.Collecte technical specification of new product and populated Modular Acquisition Template to generate product collaterals including QuickSpecs, Datasheets and web product pages.Collaborate with stakeholders, including System & Function team, department heads, and IT teams, to understand business needs and define ERP system specifications.Oversee system testing, UI/UX design and quality assurance processes, coordinating with internal and external teams to identify and resolve issues promptly.Coordinate SKU requests of configuration matrix from system team and validated configuration rules for MV build and testing purpose for Notebook platform.Design training material and conduct mentoring for cross functional teams.

Key Achievement:Increased 44% user adoption for Allianz insurance app via strategizing and leading the implementation of UX optimization stream.Leading the launch of mobile responsive Allianz insurance site, ensuring UX is optimized and product is launched timely. Experiences & Responsibilities:Coach & onboard Allianz outreach teams by developing an onboarding guide and provide access and trainings for all tech toolsIncrease operational efficiency and de-risk data errors by developing and executing data automation projects.Optimized UX&UI for 4 digital products via conducting ethno research, identifying pain point solutions, and managing the implementation of optimization projects.Conduct QA testings for all digital products to ensure successful product launches.Manage debug sessions across business, design, product and engineering to ensure all bugs are solved.

Taipei

Developed and executed the CEO’s overall communications plan to support the business strategy, priorities, and visions.Maintained customer relationships via conducting client visits with product and/or project updates to drive up customer retention and satisfaction Managed monthly revenue service line reports & coordinated external & internal depts’ operations to align on goals & priorities

Taipei

Developed and managed client’s investment portfolio and/or retirement plan via in-depth analysis on insurance, bonds, stocks, other investment products and client’s risk tolerance.Increased 15% sales performance in 1 month via personalizing investment product recommendations based on clients financial status changes, analyzing new financial products and ROI forecast.Achieved first place on selling travel insurance products in the wealth management branch.Increased 50% credit card sales in 2 months via cross-selling when conducting client on-site visitsConducted and presented in-depth analyses to all staff on market trends, developed daily conversation guides that facilitated client conversations, driving up sales conversions.Monitored clients’ financial situation by tracking changes in wealth and life circumstances, analyzed financial plan results, identifying and evaluating new financial products which increased 15% of sales performance for wealth management department. Rewarded for first place on selling travel insurance. Visited new clients for expanding market share of credit cards which increased 50% sales performance for the branch. Analyzed global market, currencies, and oil industries; make short a presentation and update newest information for all staff daily.

Marketing

Activities and Societies: Class representative to ELC

Bachelor Of International Business Administration, Business, Gpa3.44