Patrick Conlin Email & Phone Number

Seguin, Texas, United States

Photography service specializing in outdoor, natural-light, landscapes, weather and portrait photographs http://www.Facebook.com/IntensePhotohttps://500px.com/patrickconlin

Sat2

The Retail Sales Lead Worker; responsible for stocking and inventorying product as well as maintaining the appearance and cleanliness of the retail location. Providing general customer service and assistance to guests and process sales transactions. Responsible for the oversight or delegation of responsibilities within the Retail Sales operation.

Austin, Texas Area

Resolved internet bandwidth management issues at student residential properties located across the nation. Worked in tandem with internal network operations team members to resolve escalated cases.Insured the entire staff and their related hardware ran efficiently without downtime. I also handle several IT projects at a time, to ensure the growth of the department and the company overall. Utilized Salesforce Daily. Used problem solving skills, telephone, and customer service skills to resolve users’ problem calls within established time frames and meeting Service Level Agreements (SLAs)Preformed daily Audits, Reports, logs to ensure the success of my department. Trained, guided and coached agents on processes relating to work. Conducted meetings with departments above and within my department to insure goals were being met. Preformed various work with NOC to insure issues were being escalated properly if needed.

Austin, Texas Area

Operate computerized systems to record data, make corrections and complete with follow up. Activate new accounts Upgrade, downgrade, transfer and reconnect services. Answer basic billing questions and process payments. Respond to customer inquiries of a technical or complex nature which are predominantly routine. Responsible for providing quality technical support to customers and to installation and service personnel who are having problems using the company’s products. Advanced technical knowledge of the products and services. Asses needs and suggest/promote alternative products or services. Sell services and features to meet defined sales objectives/goals. Apply company technical support policies and procedures to resolve routine issues.

Austin, Texas Area

• Provide customers with expert advice with technology purchases• Diagnose and repair computers for clients• Implement and maintain merchandising presentations • Monitor, update and change store signing and POP materials • Complete self-audits as outlined in the Loss Prevention • Lead and encourage a consultative selling culture with employees • Effectively operate and train employees on equipment • Provide leadership and learning assistance to other store employees • Responsible for achieving and sustaining unprecedented results that create extraordinary value to our shareholders and stockholders through personal commitment, sensible thrift, collaboration and shared

Austin And El Paso, Tx

• Assisted with all aspects of customer transactions • Worked as a liaison with our customers, body shops, and insurance partners • prepared vehicles for rental, delivering vehicles to clients • Learned all areas of operations • Sold a variety of options to customers • Conducted other duties in the assistance of running daily operations • Responsible for marketing, customer service issues and maintaining store