• Deliver successful client deployments of ADP’s Next Gen HCM platform for clients across North America• Work with cross-functional teams to define product requirements• Work with cross-functional teams to define implementation and client success processes• Work with cross-functional teams to define internal tooling requirements

• Implement Lifion's earliest clients on ADP's Next Gen HCM Product• Partner closely with ADP's sales organization in winning new business• Work with the clients to break complex product functionality into business workflows and processes

• Developed and implemented processes to increase consultant billing utilization by 50%• Managed both Professional Services and Support teams• Scaled Professional Services Organization staff and processes to accommodate company revenue growth of 200%• Designed and implemented customer onboarding process of STEALTHbits’ suite of products• Implemented Mavenlink software to provide insight into profitability and streamline project management• Developed processes to assist in resource forecasting• Developed KPIs for measuring team member success• Streamlined support processes to minimize case resolution time• Managed a team of 20 engineers and project mangers• Managed global deployments of STEALTHbits’ product suite for 9 of the current Fortune 100 companies

• Worked with customers during pre-sales process to set expectations on project timelines and deliverables• Created project plans, charters, and other supporting documentation for customer engagements• Worked with Professional Services Engineers to estimate efforts and project costs• Trained and coached engineers on how to take more consultative approach to their work• Managed growth of the Professional Services team by over 500%• Successfully managed team of 13 engineers and project managers

• Developed and improved curriculum for Math and Physics classes• Responsible for the oversight and coordination of school wide growth assessments• Performed statistical analysis of state test results and student growth assessments for KAS Prep program

• Designed telecommunication systems for Hedge Funds• Oversight of telecommunication systems implementations at customer sites • Managed vendor and client relationships• Prepared proposals, documentation and specification documentation for telecommunication systems• Created project plans for implementation of telecommunication systems• Reported status of implementation progress to client and project teams