Proven Management Leader with over 25 years of experience spanning medical and software industries. Consistently achieved outstanding customer satisfaction ratings while incorporating efficiency improvements contributing to the bottom line.Established strong working relationships across departments to strive for continued improvement in both products and services.I approach every day with the goal to make a difference in some way.Specialties: Global Technical Service Manager Specializing in:Technical Leadership, Strategic Planning, International Markets, Training & Development, New Product Introduction, Process Oriented, Team Building, Quality Metrics, Customer Service, Project Management, Logistics, Customer Satisfaction, Problem Solving, Customer Support, Customer Relationship Management