Patrick Connery Email & Phone Number

Manage assignments for installations, conversions and upgrades, and develop implementation plans that ensure minimal impact on end users.Identify opportunities to support manual processes and provide cost-benefit analysis of automated solutions.Collaborate on needs analysis for customer service, upgrades or changes to systems. Recommends cost-effective hardware/software solutions.Hire, train and manage assigned staff.Exercise judgment and influence on key technical decisions, standards, policies, environment selection, architecture, data flows and technical solutions.Continually improve work procedures and processes for unit(s) managed. Work with technology professionals and managers to develop technology solutions to meet multiple clients' requirements. Direct, develop, and present to management various analyses that include organization, systems, feasibility and cost/benefit studies, implementation plans.Address unusual and non-recurring problems by devising approaches to assess the situation, developing and testing options, and introducing new procedures or tools, as necessary.Manage multiple projects, often through subordinate project managers. This typically includes integrating across technologies, platforms, systems, etc.; establishing plans that prioritize initiatives; Ensuring resources and organization structure are in place and operating effectively; and anticipating conflicting needs and proactively resolving them.

Buffalo-Niagara Falls Area

Implement strategies to achieve Technical Operations, service and financial goals.Ensure that all business plans are achieved through effective management of in-house and contracting resources.Establish and monitor clearly defined key performance indicators for all Technical Operations and personnel to support best in class customer service.Monitor and analyze all matters that impact the operational performance of Ascension Information Services (AIS) and take appropriate action to address any trends.Manage technical operations metrics, cost control initiatives and activity.Review and submit reports that provide critical data to drive ongoing operational performance improvement.Accountable for participating with financial management to plan and establish IT Operations budgets and forecasting goals.Responsible for managing a large Operations budget, including labor and capital expenses.Lead by example in creating an environment that encourages open communication, sharing ideas and best practices and building strong cross-functional relationships.Ensure a comprehensive approach to monitor for anomalies and trends within function and across functions to determine potential impact to network, service and customer experience with the ability to determine root cause and execute effective and expedient resolutions.Execute strategic plans to ensure the technical workforce is constantly engaged in learning and development to further enhance their ability to stay ahead of the competition and skilled in our technology.