Patrick Coote Email & Phone Number

New York, NY, US

Wellingborough, Select State/Province, GB

• Oversee daily order processing including; data entry, credit control information, pricing and sales margin, delivery, shipment discrepancies and shortage claims to achieve customer service levels and standards
• Manage Retail CSRs, CSRs and Claims Coordinator, setting SOPs and clear annual objectives to ensure personal development plans
• Review client data within internal operations system and CRM to ensure satisfaction for customers’ specific requirements and provide professional customer support
• Developed and implemented clear customer service policies and procedures to main an orderly workflow with Distribution, Finance and other internal departments as main operations contact
• Created new product sample program that ensured timeliness and shipping accuracy
• Prepare and run sales and order reports as needed on a monthly and yearly basis, as well as daily report to track orders, showing current value of pending orders and forecasted future orders

• Analyze domestic and international sample data and logistics; including timely processing of invoices
• Coordinate domestic and international sample shipping with regional sales managers
• Responsible for creating weekly and monthly inventory and customer sample reports
• Manage all monthly charts and annual sample output for sales managers
• Liaison between customers and regional sales managers to provide accurate information about new or upcoming products
• Maintain and responsible for all new customer information and coordinating communication with designated sales representative

• Liaison between Toyota and the customer.
• Educate customers about different products.
• Complete necessary paperwork to close a purchase
• General customer service.
• Negotiate investments.
• Follow up with customers to ensure satisfaction and quality assurance.

• Communicated with clients to ensure customer satisfaction.
• Dealt directly with customer discrepancy; loaner cars or pick up/drop off schedule.
• Prioritized daily tasks at the dealership.
• Assisted Service Advisor and Service department.
• Maintained account of loaner cars.
• Ensured all paperwork was completed and filed.