Director, It Program Management Office
Portfolio and Project Management. Responsible for driving the IT program management office (PMO) to improve project management quality while developing demand management, project prioritization, portfolio management, and resource management solutions.• Developed and piloted portfolio roadmap process to govern, prioritize and schedule 300 projects.• Process includes project demand management combined with resource effort estimation and forecasting for over 200 employees. Hundreds of projects are prioritized above or below the waterline through a formal change control process as new requests are introduced by the business.• Developed program management structure for the PMO. Trained program managers in program status reporting, portfolio management, and standardization of playbooks.• Developed project management training program for new project managers. This coupled with project management governance process improved on-time delivery and customer survey scores.