Patrick Cornish Email and Phone Number

Provide technical assistance and support related to computer systems, software, and hardwareAdminister the primary Microsoft stack including WindowsMaintain documentation of technical maintenance proceduresMaintain daily performance of computer systemsMaintain, install and troubleshoot network components and peripherals; copiers, printers, workstation terminals, Cisco switches, VOIP phones, VPN NetworksDetermine users’ technical needs and provide them with appropriate solutionsSupport administration of Citrix, EMC, and VMware environmentMaintain network user accounts and shared resourcesMaximizes network and systems performance through monitoring toolsOther IT related duties/activities as assigned.

• Responsible to troubleshoot any system or connectivity issues and be able to identify and provide solutions in a timely manner for all operation departments.• Monitor daily the backup process to ensure all our data is being backed up daily and weekly. Maintain the daily logs up to date.• Be able to troubleshoot and identify any potential backup issues and work directly with the Technical Program Manager for solutions.• Maintain daily the network bandwidth report.• Monitor and maintain the logs for our equipment inventory; current, internal decommission, and decommission inventory.• Support any Windows update issues and find resolutions without impacting staffing• Responsible for the system access onboarding and termination process.• Work closely with our helpdesk support technician to support in any areas needed.• Work closely with the Business Analyst team to ensure the system of records, Access database, and other potential applications are up and running for staff.• Support the Business Analyst team as needed.• Be the liaison with our internal technical team or external entities on any network or other applications issues.• Be able to support any technical internal audits.• Other duties as assigned

• Possess excellent verbal and written communication skills when providing onsite support to Authorized Users with operational and technical support and to meet specified SLAs• Critical thinking skills utilized to diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.• Strong problem-solving skills utilized to resolve incidents and issues associated with EUC equipment.• Supports technology team as 1st line support and troubleshooting of IT related problems from in-house software and hardware such as Mobiles, Desktops, Laptops and Printers.• Display effective organizational skills to log and manage incidents/Service Request in ITSM tool.• Collaborate with level 2 resolver groups to escalate unresolved tickets to the next level.

Seasonal Worker

• Provided excellent customer service in a fast-paced environment.• Utilized organizational skills to manage multiple responsibilities, including supply orders, copy requests and mail and package deliveries.• Created comprehensive electronic reports detailing all copy requested.

Web Design• Designed developed maintained and updated web sites as assigned.• Created and edited original graphics and or stock photos.• Produced custom web pages from themes.• Wrote and edited web code using JavaScript, PHP, HTML, CSS, and Query.

Office support at Cigna• Provided excellent customer service in a fast-paced environment.• Utilized organizational skills to manage multiple responsibilities, including supply orders, copy requests and mail and package deliveries.• Trained new employees in proper office procedures and protocol.• Created comprehensive electronic reports detailing all copy requested.

Office Support for Law Firm• Provided excellent customer service in a fast-paced environment.• Utilized organizational skills to manage multiple responsibilities, including supply orders, copy requests and mail and package deliveries.• Trained new employees in proper office procedures and protocol.• Created comprehensive electronic reports detailing all copy requested.