Administrator
Current- Oversaw TeachWorks scheduling requests from students and instructors via email, phone, and in person; managed anywhere from 5-8 teacher schedules and 20-50 students per day. - Managed billing accounts of all students scheduled to work days; collected tuition payments from roughly 200-250 clients monthly, and followed up on delinquent or pending invoices. - Handled all retail sales responsibilities for days I was scheduled; personalized advice, focused customer service, and deep musical expertise increased business retail profits by 15-20% within months of hiring. - Tracked and reported instructor hours to owner; corrected errors and cleared confusion with instructors concerning hours on a monthly basis. - Provided light repair service to ViBO customers, maintaining dozens of instruments including guitars, basses, ukuleles, violins, cellos, banjoes, and mandolins. - Thoroughly and effectively trained more than half a dozen new hires, providing them with the skills and knowledge needed to handle their responsibilities with confidence. - Assisted with setup, transportation, and advertising at ViBO community events featuring performances by students and staff. - Provided business advice to owner upon request, weighing in on changes to policy, marketing, programs, pricing, inventory, new hires, retail procedure and community outreach. - Addressed owner’s primary concern of administrator scheduling errors upon hire; scheduling errors dropped from a regular to a rare occurrence within first two months after hire. - Wrote and edited emails answering concerns of controversial customers by request of owner; deep experience with customer relations led to successful disarming and agreement over potentially explosive situations in 100% of cases. - Oversaw the movement of hundreds of students from in person to online lessons within a single week during the initial shutdowns of the COVID-19 pandemic
