Patrick Couto Email & Phone Number

Brighton, Ma, Us

Us

• Designed, implemented and administrated new Cisco VOIP system for entire building including: fax machines, elevator phones, overhead announcements, paging.• Deployed Avigilon camera system with over 80TB of storage, 100 cameras to meet state & district requirements.• Deployed & installed over 2300 Chromebooks to students along with 250 faculty laptops, docking stations, monitors, hover cameras to meet state remote learning requirements given the pandemic.• Assisted with installing new ethernet cabling throughout the building to configure VOIP phones, access points, vape detectors, security cameras, lighting controls, HVAC control, badge readers for door system, printers, docking stations.• Implemented Azure & Intune for SSO, user management, password reset portals, device statistics, patchmanagement, software deployment & mobile device management.• Upgraded end of life Cisco access points with newer Meraki devices to support over 2600+ wireless devices for students, staff and visitors as the district has gone complete 1:1 with devices for all.• Implemented centralized printer services to remove 190+ devices reducing overall cost on supplies, service & support along with workgroup-based printing operating completely off employee badges.• Implemented TipWeb asset management to track equipment that are assigned to all faculty and students.• Virtualized several physical servers that provide core functions into the school to increase stability.

• Upgraded Windows 2003 / 2008 Domain to Windows Server 2016 Domain, DNS, DHCP, File Servers.• Designed and implemented disaster recovery plans for multiple systems: Domain Controllers, Mitel PhoneSystem, SonicWall Firewalls, FortiGate Firewalls, HP/Aruba Switches, Backup Servers and CDK DMS.• Developed and implemented a project to migrate entire company POP3 mailboxes to G-Suite.• Performed over 250 Windows 7 to Windows 10 upgrades, both in-place over WAN and new hardware.

Boston, Massachusetts, Us

Planned and executed large scale Windows 10, Office 2016, and Server 2016 upgrades.• Deployed and modified pre-packaged software, utilities, configurations, etc. using deployment tool SCCM.• Upgraded user’s physical workstations to Wyse clients connecting to a hosted virtual machine with Azure.• Implemented system deployment for Windows 10 virtual machines with Azure that users would use day to day.• Administered Citrix XenDesktop/XenApp for end user Windows 10 clients and mission critical applications.

Needham, Ma, Us

• Instituted automation advancements in desktop imaging, asset management and account management.• Designed, implemented and administered an SCCM environment used to support over 2,000 windows devices.• Created software application deployments, automated patching deployments, task sequences, Windows 10servicing plans, and operating system deployments to further improve the reliability of workstations.• Administered SCCM back end to keep the system running and healthy, including changes to core components andsettings, backups, restores, software delivery, client health, reporting, boundaries, and bandwidth settings.• Created and maintained system documentation for domain technologies, including installation, configuration, andappropriate troubleshooting steps with escalation paths.• Constructed group policy objects to control various needs over computer or user settings on end user machines.• Validated deployment plans for compliance assorted various security concerns and vulnerabilities.• Provided multiple level tiers of remediation to identify, troubleshoot and resolve hardware, software and networkrelated problems experienced by end users within different geo-graphic locations around the globe.

Boston, Ma, Us

Responsible for performing administration for all aspects of Windows and Apple desktop infrastructure. Performed administration and maintenance duties for Active Directory (AD), System Center Configuration Manager (SCCM), JAMF Casper Suite, Cisco WebEx, Trend Micro Antivirus, CrashPlan Desktop Backup, Samanage Asset Management, and other systems. Configuring accounts, troubleshooting, monitoring, reporting, and managing the environment. Reviews group policies and recommends changes when necessary. Evaluated desktop applications, services, hardware, and accessories that provide increased efficiency, greater productivity, or cost savings through streamlining and simplifying current portfolio.Assisted with planning, coordination, and implementation of IT projects. Scheduled, conducted meetings, and provided written documentation. Executed project tasks independently as required. Served as project manager for small-medium scale projects.Reviewed incident tickets and creates trend analysis reports from the Tier1 IT Help Desk. Conducts problem management activities to resolve system-wide issues. Meets with appropriate members of the IT Staff, end users, and/or vendorsCreated and managed the desktop images for Windows and Apple systems. Conducted patch and release management responsibilities for OS and applications. Followed change management guidelines and effectively communicated all necessary improvements to other IT teams and the end user community.Responsible for developing and proactively updating both admin and user documentation. Contributed to the online knowledge base and to Frequently Asked Questions (FAQ). Provided training to end users and others within IT.Displayed the characteristics of a high quality service person: reliable; responsive; accessible; professional; credible; timely communication; understands the need of end users; and provides tangible results from our service activities.

Burlington, Massachusetts, Us

Provided technical support in a complex infrastructure integrating EMC products being operated by customers Collaborated with peers and internal SMEs to increase knowledge and resolve customer issues on a daily basis. Utilized troubleshooting tools to resolve incidents while providing root cause to customers and management. Managed day to day work flow of technical support cases based on severity. Advanced administration, installation and deployment of RSA Authentication Manager 6.1, 7.1, 8.x and authentication agents, clients for both network devices and end user client devices. Advanced knowledge of Oracle Database and Postgre SQL database, including installation and maintenance. Extensive experience working with various authentication protocols SDI, RADIUS and TACACS Expertise in Unix administration, troubleshooting, using command line interfaces, and bash scripting Analyzed networks using various packet capture utilities to determine or troubleshoot different incidents. Reviewed various log files to determine root causes of application issues or mission critical failures. Prioritized a global incident queue within Salesforce providing information to customers, and team members.

New Bedford, Massachusetts, Us

Maintain mission, applications, and workstations on a daily basis.Serviced desktops, laptops, service requests, email and network troubleshooting for three companies ranging in user size from fifty to two hundred employees.Managed and supported 100+ Android, iOS and Windows Mobile Devices.

Education record

Associate'S Degree, Computer Systems Networking And Telecommunications

Education record