• Manage new solutions implementation from inception through to implemention.• Challenge within the project working group and elsewhere as required for delivery of all items• Use of Lean and agile methodologies• Liaise between business and technical team ensuring successful delivery of overall project. • Decision maker for overall project and responsible for governance sign off and risk management.• Assist and contribute to the design, build and deployment of new solutions and update of software.• Ensure all project milestones are met / exceeded where possible.• Raise and escalate risk issues as appropriate ensuring robust action plans are in place and executed in a timely manner in order to remediate the issue• Ownership of customer related issues ensuring outcomes are appropriate and well managed to deliver an excellent customer experience• Understand processes and procedures across the full business to ensure that all handoffs and touchpoints are captured in the delivery of the new solutions.• Responsibility for ensuring all procedures and processes in my own unit are efficient and effective and meet lean /agile principles

• Ensuring a robust and effective Risk Culture is sustained and evidenced in a highly regulated environment.• Fostering a supportive and high performing team culture, with a strong focus on collaboration, learning and development. • Providing input to initiatives across the Arrears Support Unit to deliver on our plans.• Positively supporting my team, encouraging their development and succession planning as I help them to improve their on-going product knowledge.• Ensuring regulatory controls and operational processes are in place to protect our customers and implementing processes and procedures in our unit’s operation.• Providing crucial support to the team, ensuring that all regulatory training is undertaken.• Putting the customer at the heart of everything we do, while managing operational effectiveness and regulatory requirements.• Following up actions from meetings and coordinating the delivery of key pieces of work.• Dealing with and responding to correspondence of a sensitive nature.• Rapidly resolving general issues and queries in an efficient manner.• Providing full briefings prior to meetings as appropriate and executive synopsis of reports for review.• Preparing reports, presentations, and analysis for various audiences and ensuring they're delivered in a timely manner.

Leading a team of Field agents to a high level of performance, recovering mortgage debt for Ulster Bank.Managing of the day-to-day workflow for the team, coordinating resources and effectively managing issues appropriately.Focusing on KPIs, closing gaps and providing support to achieve performance objectives. Planning, development and implementation of business strategies to improve the recovery of mortgage debt whilst ensuring that bank procedures controls and regulatory obligations were been met.Identifying constraints and capacity issues and delegating effectively.Identifying risks in the business and helping with formulating proactive mitigation plans.Ensuring positive employee engagement, motivation and morale leading to commitment to work towards improving business results.Leading by example promoting a positive behaviour & attitude at all times with staffAssisting with ad hoc projects as and when required.

This is a combined field-based and telephony role requiring excellent interpersonal skills and the ability to present financial solutions to customers in a clear and concise manner.- Regularly deputise For Area Manager- Consistent top 3 performer- Provide support to other members of team- Management of Complex casesFully achieve all KPI's which include:- Meet and exceed volume targets- Complete detailed Financial Fact Finds to assess customers Financial Circumstances.- Construct & underwrite high quality proposals within Credit Policy- Prevent Debt Flow

Work with Branch Manager to build and maintain a customer contact strategy focusing on retention & new business acquisition. Top performer in West area and covered Branch Manager role regularly supporting under performing branches. Work effectively with the branch team to build stronger and more profitable relationships with our customers through excellent customer service and the sale of products and services which meet our customer needs. Build excellent relationships with customers as well as branch staff providing regular feedback on leads and appointments. - Deputise for BM- Coverered BM role in various branches- Network with businesses to improve lead generation- Advising on all retail products- Training & coaching of staff on effective sales techniques.- Champion for various sales campaigns.