• Customer Engagement: Experience in dealings with customers. Developed strong links and working relationships with Customer/Business users, through change management by proving the benefits of new technologies. Skilled in collaborating with all members of the organization to achieve business and technological objectives. Kept all stakeholders informed of project status. Worked efficiently to assist the Customers to pin down their requirements and to lead them to reaching decisions. Eg Performed as Functional Finance SAP Lead for major acquisition from Unilever of the SANEX brand into Colgate.• Technical Project Management: Experienced in SAP project management from Concept, to Design, Configuration, Testing and Implementation. 10 plus years as a leader in this area managing challenging project teams to provide solutions for the organisation across multiple sites – Ireland, UK, mainland Europe. Experience leading project teams of 10 to 15 people, Business Analysts and the business team to drive project through full integration cycle within project. Eg Responsible for Implementation of SAP PA Budget & Planning for GABA and subsequently Colgate integration of GABA business.• Subject Matter Expert: Mastery experience in SAP PA and B&P, SAP BW, SAP IP as well as integration to FICO and CRM. Worked on ECC, CRM, BW systems synchronizations across multiple projects life cycles and in particular on master data.• Problem Identification & Resolution: Focused on customer solution delivery and result-oriented analyzing project situations, troubleshooting and implementing. Proven ability to effectively manage and evaluate customer issues and escalate accordingly