Patrick Craig Email & Phone Number

MBCS - Registered IT professional - Service Desk Analyst - Product specialist - CCSK CertifiedI am a passionate and dedicated professional with a strong interest in IT and cyber security. In my experience as a Healthcare Assistant, I had the privilege of providing compassionate care and support to patients in a fast-paced hospital environment. I developed excellent interpersonal skills, honed my ability to handle sensitive information with confidentiality, and became adept at collaborating with a diverse team of healthcare professionals. This experience instilled in me a strong sense of empathy, attention to detail, and the importance of maintaining privacy and security in healthcare settings.Motivated by my passion for IT, I transitioned into the role of a Service Desk Analyst. Over the past year, I have improved my technical troubleshooting abilities and developed a deeper understanding of IT systems and user support. I have excelled at diagnosing and resolving complex technical issues while providing exceptional customer service. This experience has not only equipped me with a solid foundation in IT operations but has also demonstrated to me the importance of maintaining a security-conscious mindset.Having completed my Level 3 Information Communication Technician apprenticeship, I am motivated to deepen my expertise, I am currently enrolled in a Level 4 Cyber Security Engineering apprenticeship program. I hope to use this a stepping stone towards expanding my skills and knowledge and aim towards a successful career in cyber security.

Listed skills include Network Troubleshooting, Root Cause Analysis, Incident Management, Communication, and 16 others.