Patrick Crisafulli Email & Phone Number

Roswell, Ga

-Manager of all activities in BMW shop that does over $1m in parts and service gross monthly-Supervise 38 BMW Service Technicians in day to day activities-Distribute workflow of over 100 repair orders per day through BMW shop-Help diagnose and repair service issues with BMW's-Devise and implement process of handling repeat visits-Dealership is 7 time consecutive BMW Center of Excellence

Hyundai Of Westborough, Infiniti Of Westborough

-Main technical contact and secondary aftersales contact for all 14 BMW and MINI centers from Cape Cod -Responsible for goodwill and trade assist budget in excess of 2.3M per anum for Boston Metro Market-Facilitated achievement of aftersales objectives for 17 dealers to receive BMW's Center of Excellence Award-Analyzed defects found in the field with multiple occurrences to create field fixes and technical bulletins-Maintained at least a 60 percent ratio of level 1 and level 2 technicians in the Area while responsible for technical training for over 160 technicians-Oversaw launch of 3rd generation diagnostic equipment in all workshops in Boston Metro Market from base construction to final implementation-Main point of contact for dealer personnel regarding 3rd gen initial startup diagnostics, infrastructure installation and hardware distribution-Technical expert responsible for answering cases submitted by technicians to BMW's online vehicle diagnostic center-Maintained a response rate 75 percent faster than required by national regulations while having highest caseload of any TSE in the United States-Inspected and reported on vehicles for Customer Relations deemed in need of a Special Product Investigation

-Responsible for diagnosing and repairing all mechanical and electrical issues for BMW, MINI, and Rolls Royce vehicles-Worked directly on high volume BMW, MINI and Rolls Royce internal campaigns in excess of 250 vehicles per day-Backup dispatcher responsible for managing internal workflow for twelve technicians-Achieved internal Technician II statusProfessional Accomplishments.

-Recognized by Regional Aftersales Manager for excellence in dealer support following the dissolution of national PUMA team-Chosen for all duties for Special Product Investigations north of New York City-Selected to be point of contact for Northeast and to recover data and evidence regarding largest recall in BMW history-Recognized by Regional Technical Manager for being one of the 3 best technical TSE's in the eastern region-Created reports that resulted in publication of several national bulletins, worldwide changes in parts production, and a change in 2013 and forward owner's manuals

-Assigned to be one of two on site personnel to perform PDI's and campaigns on Rolls Royce Motor Cars.-Technical Assist on three week US photo shoot for launch of Rolls Royce Drophead Coupe

Ba, Business Management

Associates Degree, Automotive Engineering

Extensive technical training records, certifications, and references upon request

Undergraduate, Philosophy And Economics