Technical Network support for large service provider networks and large global web space customers. Engaged in troubleshooting complex routing issues , perform and setup lab recreations to test and isolate issues seen in production and Lab environments. Interfaced with various levels of customer management, up to senior VP levels. Collaborated with both internal and external teams to resolve various customer facing network issues. Managed multiple issues while driving each to resolution, providing detailed root cause analysis , action plan to solutions, design revisions and or work-arounds. Network level of support including all level of the OSI model, primarily layers 1-4. Used various tools, Lab equipment, scripting, to troubleshoot, reproduce issues. Key team member in developing internal tools and process to accelerate and drive escalation, data collection, data sharing across all teams.

Lived in Rome, IT to provide technical support for a large Telecom onsite (StrataCom BPG/IGX/AXIS). Dialy support for network stability, system analysis and advocate for the customer. Move back to US - San Jose CA were I was a key contributor in the growth and development of the Solution Engineering Team. Its charter was to aid in development and successful field deployment of complex end to end designs (Overlord/Cactus/Cape Cod projects ) DSL, Cable, Voice and data solutions overlaid using various edge and core architectures and Cisco products