Patrick Culhane Email & Phone Number

Akron, Oh, Us

Akron, Oh, Us

Akron, Oh, Us

Managed a 10 person National Operations team responsible for the day-to-day operations at AndGo, ensuring prompt and high quality vehicle servicing for our valued customers.Built company’s first dashboards that provided leadership with visibility into metrics and increased the company’s ability to iterate on operational improvements faster.Drove automation into the company's invoicing process, saving 20+ hours of manual data entry/week, reducing the risk of human error, and increasing our revenue collection by 30%.Reduced our customer’s average downtime by >75% to under 4 hours by implementing communication automation and enhancing visibility into real-time vehicle status for a customer.

San Francisco, California, Us

Oversaw the SMB Outbound Sales Strategy in the US&C for 200+ person organization. Worked cross-functionally with Sales & Operations to develop, review, and revise market prioritization and sales strategy on a monthly basis to ensure Sales objectives were aligned to the company’s top priorities. Remotely managed 3 Data Analysts that supported the SMB sales organization through reporting and analytics using: Salesforce CRM, Excel, Jira, and SQL.Implemented a restaurant lead scoring project, increasing the amount of signed restaurant contracts in Uber Eats US&C priority markets from 40% to 70% within 2 months.Supported the new sales/product channels of Alcohol, Grocery, Convenience, and Over-the-Top delivery by developing Go-To-Market sales strategy during products’ incubation (forecasting, lead generation and distribution, territories and target setting, and CRM workflow). Managed the performance of a BPO in India overseeing lead enrichment and qualification. Authored workflow documentation and implemented a QA audit to increase the amount of qualified leads by 20%.Partnered with Marketing to implement Eats first MQL process to direct prospective restaurant partners to our self sign-up channel and lower the CoA.Managed the governance and compliance of the Rules of Engagement (ROE) and Standard Operating Procedures (SOPs) for SMB sales teams.

San Francisco, California, Us

Coordinated a contract clean-up project involving the collection of >30,000 restaurant contracts across 7 countries and 4 languages prior to Uber’s IPO listing in May, 2019.Set up the first regional deal desk to streamline the approval process for restaurant deals that required special circumstances outside our established guidelines.Provided enablement for regional sales teams. Created pitch decks, organized and led sales trainings in 4 countries (IN, HK, SK, TW), and collaborated across teams to localize the training based on country specific nuances.Held weekly meetings with Country Sales Managers who provided updates and insights on our acquisition progress specific to the region's top 7 strategic account brands.Worked with country GM’s, Sales Managers, S&P, and Finance to build the 2019 Restaurant forecast goals for the Sales teams across APAC.Successfully cleaned up sales segmentation in Salesforce for HK, SK, and TW.

San Francisco, California, Us

Created and scaled regional projects that emphasized smarter restaurant acquisition strategies across the Asia-Pacific market, using historical customer data to highlight local marketplace trends and increase sales productivity.Regionalized and automated Uber Eats activation fee collection process, collecting > $1M/month in activation fees from restaurants and saving 100+ hours of recurring monthly manual work across APAC.

San Francisco, Ca, Us

Signed up local restaurants to Caviar's delivery platform in the Bay Area. Controlled entire pipeline process from prospecting to closed won for inbound and outbound sales. Oversaw account management, created revenue growth strategy with partners, monitored operational efficiency and client satisfaction. Consistently overachieved sales goals for eight consecutive quarters through negotiating annual contracts with 300+ restaurants. Trained new account executives on product knowledge, business development, and sales strategy.

San Francisco, Ca, Us

Caviar's second operations hire. Oversaw company's daily marketplace operations as Caviar experienced a 500% growth in order volume. Developed criteria for prospecting, training, and managing a courier fleet of 100+ members. Ensured that our customer's, restaurant partners, and couriers were satisfied with each and every delivery experience on a daily basis.

Worked as a Teacher’s Aide throughout the school day while shadowing a specific child with autism, providing academic support when necessary.Traveled with that specific student to each class observing and recording on behaviors such as: socialization, communication, and academic understanding. Collaborated with and assisted teachers in providing education to students.Corresponded weekly with two supervisors and an Occupational Therapist assigned to the case to ensure my client’s needs were being met.