Patrick Curotte Email & Phone Number

Broadmeadows, Victoria, Australia

• Planning, delivering, and evaluating strategic internal communication campaigns to boost staff awareness of Council’s services, facilities, events, and activities.• Collaborated on Council’s internal communications, including social media, online, and digital communications.• Developed content plans for the internal Council newsletter and intranet, ensuring consistent and engaging messaging.• Worked with stakeholders across the organisation to promote awareness of major campaigns, including Council’s digital transformation and partnership framework initiatives.• Liaised with senior Council staff, including managers, directors, and the CEO, to ensure strategic priorities were reflected in communications materials.

• Led the enhancement of user experience on Council’s website, specifically focusing on the Building, Planning, and Business sections.• Liaised with subject matter experts in the Building, Planning, and Business departments to ensure website content accuracy.• Implemented an agreed siteplan and provided regular updates to comply with funding agreement. • Simplified complex information to make it more accessible to a wide range of audiences.• Integrated online forms and step-by-step explainers to improve user interactivity and accessibility.• Authored engaging copy for Council’s website and other mediums, aligning with the Council’s Writing Style Guide and Brand Voice.• Trained and supported content owners across Council in use of the OpenCities Content Management System, building organisational capacity.• Managed content production and authoring workflows, including planning, editing, creating, and updating content across the website and subsites.• Identified issues, risks, and opportunities to safeguard and enhance Council’s reputation

• Managed departmental correspondence and provided written responses to enquiries.• Completed data compilation and analysis for the creation of mandatory local government reporting• Contributed to significant departmental projects including the development of Council's General Local Law and Domestic Animal Management Act through benchmarking activities and research.• Processed Local Law permits as per established principles.• Handled departmental payment processes and created reports/statistics.• Acted as Senior Administration Officer during colleague’s paternity leave.

Melbourne, Victoria, Australia

A two month secondment working on Victorian Energy Fairness Reforms:• Contributed to briefs and cabinet submissions for Energy Fairness Reforms, including the Victorian Government’s response to the Electricity Distribution Network Resilience Review.• Offered strategic advice regarding the implementation of Electricity Resilience incentives.• Supported the development and review of policy and legislation related to the Government’s Energy Fairness reforms, preparing documents for Cabinet and Parliamentary processes.• Drafted correspondence for the Minister for Energy and departmental executives on matters related to the retail energy market and energy consumer policy.

I worked as an Inbound Customer Service Officer on behalf of Westpac and The Bank of Melbourne. During my time in this role, I gained a high level of competence with banking processes during a period of change in the Australian banking industry.My role required me to handle a high volume of inbound calls per day and to assist people with various banking issues including credit card disputes, direct debit cancellations, term deposits as well as more routine balance enquires. During the latter period of my employment, I frequently acted as a floor supervisor and handled escalated enquires from newer banker’s customers.