Patrick Cusack Email & Phone Number

Jersey City, New Jersey

Accountable for the strategic and innovative leadership of all elements within the claim function including talent recruitment, development and retention; identification and delivery of key performance indicators; loss cost, budget and expense management; consistent delivery of superior customer experience and building a strong culture of engagement. Responsibilities also include fostering and maintaining strong relationships with the agency and broker community, and representing the organization within various industry groups. As a member of the executive team, collaboratively contribute to the development of enterprise level short and long-term business plans and the implementation of corporate initiatives

Multi-faceted responsibilities including continually increasing primary leadership accountability for all operational, financial and customer service results within the Auto, General Liability and Workers’ Compensation lines of business within the Northeast and Mid-Atlantic regions. Concurrent with AVP Claim role, responsible for the development and implementation of various national initiatives focused on talent, customer satisfaction and quality performance. Strong project management, critical decision-making and influence management skills keys to success in these areas.Managed and developed a high performance organization of up to 75 staff handling general liability, auto liability and worker's compensation claims as well as operational support personnel.* Provided technical support and guidance for claim coverage analysis, investigation and resolution for claims up to $1mil in authority. * Designed customer dedicated claims teams. * Marketed claims value proposition to existing and potential customers, agents, and brokers; which enhanced new customer growth. * Advanced technical quality results.* Increased claims and underwriting collaboration through enhanced communication channels; which led to profitable portfolio selections.

Bs, Management - Organizational Change

Certified Litigation Management Professional, Insurance Litigation

Education record

Masters, Business Management