- Created a 2024 summer/fall cocktail program centered around drinks that customers have ordered. - Help train new FOH staff members on various drink creations and service techniques.- Provided excellent customer service to all guests in the restaurant, over the phone, and online ordering. - Offered advice about the extensive whiskey lineup to help the customer make an informed decision.- Closed out registers, counted daily cash intake and maintained inventory.

- Independently track, mix, master, and produce various artistic projects using Avid Pro Tools, Logic Pro X, and Adobe Audition. - Oversee set-up/tear-down of music and lighting equipment in venues and recording studios. - Coordinated with teams to provide the correct audio/lighting setup for the venue size. - Provided live sound mixing; created scenes and chases for show lighting including the use of fog for live bands.

- Responsible for developing solutions to client transportation needs and delivery - Maintaining strong relationships with both clients and carries in order to ensure NTG brand standards- Responsible for negotiating and building rates for different clients- Tasked with meeting weekly KPS which included cold calling, lead generation, business generating calls, and reactive calls- Facilitate order tracking, delivery, and customer communication in order to retain and build book of business

- Oversees day-to-day functions of the restaurant ranging from customer experience and retention, BEOs, special events, marketing efforts, and daily sales analytics. - In charge of maintaining an overall positive restaurant experience by making sure the reservation software, Sevenrooms, is up to date and running efficiently, pulling sales metrics daily to ensure profit, and creating promotional sales to boost consumer average bill rate. - Accurately and proficiently run a floor with about twenty direct reports. Lastly, specifically in charge of all bar efforts and inventory.

- Provided excellent customer service to all guests in the restaurant, over the phone, and online ordering. - Maintained a positive and welcoming atmosphere for Front of House staff and guests. - Cross-trained 3 new bartenders on drink creation, upselling techniques, and how to create our award-winning Bloody Mary. - Ensured swift creation of various drinks and upheld quality control standards.- Offered advice about the extensive whiskey lineup to help the customer make an informed decision.- Closed out registers, counted daily cash intake and maintained inventory.

- Collaborate with a team of individuals in a Student-Run Organization that have a passion to help performance artists at Illinois State University bring their visions to life.- This included: Setting up art installations, stand-up comedy, and poetry events; hosting musicians’ album release shows, and managing a multiple-day Arts Technology Music Festival. - As all events were live, team members were required to think on their feet, prepare a strategy, troubleshoot problems, effectively communicate solutions and maintain the integrity of the events.