Executive Director - Administrator
Frisco, Texas, Us
• Serve as the executive director for the #1 hospice provider in New Mexico, providing leadership to drive goal achievement.• Provide Hospice operations oversight of a dynamic, patient-centric team of Medical Directors, Certified Nurse Practitioners, Clinical Patient Care Managers, Registered Nurse Case Managers, Certified Nurse Assistants, Medical Social Workers, Chaplains, Community Liaisons, Admission Coordinators, Bereavement Coordinators, Volunteer Coordinators, We Honor Veterans Coordinators, Office Managers, and Administrative Personnel. • Responsible for implementing corporate policy and mission by maintaining appropriate staffing levels, meeting set corporate standards and goals, and assuring the long-term fiscal viability of the Ambercare Hospice vision for Northern New Mexico. • Oversee daily clinical excellence for 3 separate Branch locations in Santa Fe, Espanola, and Las Vegas, New Mexico, with a high-performing team of 75+ Associates.• Oversee the clinical, sales, and operations teams at three branch locations, develop the annual budget, and monitor expenditures while responsible for all profit and loss.• Analyze gross profit factors, market conditions, and operational costs and ensure continued program growth by developing new and existing referral sources and vendors.• Partner with clinical resources to oversee patient intake and inquiries while ensuring compliance with all local, state, and federal hospice-related regulations and mandates.Notable achievements while in the position have included:- Delivered Admission volume increase of 19%, an average Daily Census increase of 3%, and an Associate Retention increase to 98% across all 3 branches.- Obtained a “We Honor Veterans” 4-Star designation increase across all 3 branches.- Drove an increase in Quality Assurance metrics to 98% across all 3 branches.- Produced a Patient Experience Survey (CAHPS) – Rating of Hospice increased to 92% across all 3 branches.
