Patrick Dahlin Email & Phone Number

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba

- Implement and deploy IT infrastructure as outlined in the scope of work created by the Solution Architect.- Setup and deploy hardware such as firewalls, switches, access points, servers and storage.- Perform email migrations from on-premise Exchange servers and third party email providers to Microsoft Exchange Online.- Perform file and folder migrations.

Winnipeg

Volunteered in the games Technology Operation Center (TOC) as shift supervisor and help desk technician. Primary responsibilities:- Assist venue technicians in technology related issues.- Answer phones and emails on technology related issues.- Contact vendors for escalation when necessary.- Head onsite to venues with replacement equipment if required.- Log.

• Assisted both residential and business customers with diagnosing and troubleshooting internet connectivity, email and wireless connectivity, as well as digital phone
• Processed payments to accounts by credit card
• Created work orders for service calls
• Escalate issues through tickets to tier 2 representatives
• Schedule service orders to add/remove features requested by the customer
• Provided assistant with customer inquiries about services and products

Network Engineering

• Expected to graduate with honors Courses Covered: 70-680 Windows 7 Configuration 70-290 Managing and Maintaining a Microsoft Windows.

Bachelor, Science