Patrick Dahlin Email & Phone Number

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba

- Implement and deploy IT infrastructure as outlined in the scope of work created by the Solution Architect.- Setup and deploy hardware such as firewalls, switches, access points, servers and storage.- Perform email migrations from on-premise Exchange servers and third party email providers to Microsoft Exchange Online.- Perform file and folder migrations from on-premise file servers to Microsoft 365 One Drive and Sharepoint.- Implement Team Voice solutions.- Deploy virtualization environments such as VMWare, HyperV, and Microsoft Azure.- Provide comprehensive documentation on all projects.- Complete change management requests prior to any changes to a client network.2014 - 2020Managed Services Team Lead- perform day to day maintenance and management on our managed services platform N-Able- deploy managed services into new client environments- monitor backups both locally and those replicated to our data center- perform seeding for off-site backups- managed and monitor our vmware data center environment2013 - 2014On-site Technician- Primary technician for a number of our clients- Perform on-site technical support- Deploy hardware such as servers, network equipment, and workstations- Respond to client emergencies- Implement technical projects as laid out by project managers2011 - 2013Network Operation Center Analyst.- take calls from clients and create tickets- provide technical assistance over the phone and remotely- working with software such as: Exchange 2003/2007/2010, Windows Server 2000/2003/2008, Office Outlook 2003/2007/2010, Windows Server for Small Business, Citrix

Winnipeg

Volunteered in the games Technology Operation Center (TOC) as shift supervisor and help desk technician. Primary responsibilities:- Assist venue technicians in technology related issues.- Answer phones and emails on technology related issues.- Contact vendors for escalation when necessary.- Head onsite to venues with replacement equipment if required.- Log and track help desk requests.- Fill out end of day report on issues for that day for the Games Operation Center.- Send out notification emails to the following TOC technicians reminding them of their shifts.

• Assisted both residential and business customers with diagnosing and troubleshooting internet connectivity, email and wireless connectivity, as well as digital phone• Processed payments to accounts by credit card• Created work orders for service calls• Escalate issues through tickets to tier 2 representatives• Schedule service orders to add/remove features requested by the customer• Provided assistant with customer inquiries about services and products

Network Engineering

• Expected to graduate with honors Courses Covered: 70-680 Windows 7 Configuration 70-290 Managing and Maintaining a Microsoft Windows.

Bachelor, Science