o Bridge client feedback by understanding and representing their needs and product requirementso Translate product ideation into detailed requirements for prototype construction and final product developmento Work within Agile software development methodology to manage sprint scope planning, sprint progress and execution, and story review/approval following developmento Understand, analyze, and perceive users’ needs to inform product positioning and prioritizationo Analyze competitors’ products, alternatives, and macro-industry trends/shifts to explore new ways to improve the company’s productso Ensure that user story content and prioritization is aligned to larger strategic objectiveso Support client success and development teams to ensure client satisfaction goals are meto Coordinate product releases with marketing, client success, and engineering teams

o Direct and oversee multiple software development teams within the Not-For-Profit Tax group (10+ individuals)o Operating ScrumMaster on development teams (work within an Agile/Kanban framework)o Work in conjunction with upper management on scope, timelines, and resources within projectso Present software features/functionality to external prospectso Serve as the point of contact for all software inquiries from internal stakeholderso Manage the client support process lifecycle

o Support Manager for C-TRAC softwareo Created customized HTML survey questionnaires from standard Microsoft word documentso Communicated new features, functionalities, and strategies to internal and external clientso Responsible for user acceptance testing of all development taskso Daily research, triaging, and resolution of client inquiries of C-TRAC software

o Created a series of automated health monitoring tools in Google Analytics that notifies various stakeholders of KPI performanceo Utilized analytics, customer research, competitive analyses, and external/internal stakeholder requests to prioritize product backlogo Formulated hypotheses in a dual-track Agile environment that could quickly be validated or invalidatedo Planned and oversaw releases from inception through deliveryo Procured and managed multiple vendor relationships

o Facilitated consumer research between product owners, UX designers, and mobile app developers within an agile scrum frameworko Extracted data from data warehouse via SQL queries (Hadoop)o Identified data patterns to create useful and workable product changes o Engaged in user testing via focus groups and on-site interviewso Understood customers’ needs and competitive product differentiationo Reported & defined KPI metrics to business stakeholders (daily, weekly, & monthly)o Analyzed competitors in the mobile app space and report relevant market trends

o Implemented a new process that more quickly and efficiently notified the business of customer issues and feedbacko Ranked user feedback in a way that helped with prioritizing product bugs/issues and development of new featureso Created A/B tests and report subsequent results to business stakeholderso Participated in backlog grooming sessions with product owner to help prioritize user storieso -Evaluated website performance via reporting tools (SiteCatalyst, Google Analytics, & Flurry) and provide recommendations to the business based on data findingso Automated reports utilizing macros and VBA knowledgeo Wrote detailed Acceptance Criteria for user stories and ensure validation through testing