This was a 90 Day paid consulting position; all objectives achieved. Company is a CNC reseller focusing on restoration and resell of CNC machines to manufacturing industry. During tenure was able to set up sales team from scratch selling machines to all 50 US states, Mexico and Europe. Restructured incoming purchased machine process starting with rigging, transportation, cleaning, mechanical and electrical repair. Was able to hire 3 experienced CNC Repair Techs.

Responsible for all operational aspects of organization reporting to the CEO. Responsibilities include oversight of Manufacturing Operations, Sales, Marketing and all day to day activities of staff; managing both Cobra Carbide and sister organization ACT (Advanced Coating Technologies). Improved sales results for organization 39% within first 4 months of starting with company.• Directly worked and managed all Key Accounts for organization, each had to be capable of sending $1 million annually in potential sales. Primary lead on all RFP’s, RFQ’s and negotiating contract management.• Restructured manufacturing to improve sales and on-time delivery. Created cells for tool groups, supervised installation of entire new filtration system moving heat generating machines to separate building.• Was able to get company approved with 3 Defense OEM’s making carbide tools for 6 types of aircraft selling to Lockheed, Boeing Defense and General Atomics, San Diego.• Installed QC group and worked with engineering staff to reengineer all high-performance tool lines increasing sales with better quality tools while maintaining pricing. Capable of reading prints and complicated proposals.• Created Production Planning and restructured purchasing for organization; reworked entire process flow for manufacturing facility, implementing Lean manufacturing techniques and created new Quality Control team and procedures. Developed and installed MRP program (Azerbod) for both purchasing and planning groups. • Wrote Sales Training Programs and SOPs for organization enabling organization to get both ISO9001 & AS9100 Certifications, improved sales for product lines allowing organization to work with Defense OEM’s.• Extensive cash flow and P&L Management, expert level knowledge of planning, purchasing and logistics.

Company was a technology-based payment processing organization focused on leasing Point of Sales systems, SAAS based systems for managing inventories, payroll, time keeping, accounting, etc. Hired as Vice President of Inside Sales, promoted to Channel Vice President of Sales and Marketing. Company provided merchants with secure processing of their credit and debit based transactions; all clients were B2B and B2C based business with leads generated from cold calling and company generated marketing. - Supervised Outside Sales in Eastern Division in business development efforts; Eastern Division consisted of 4 regional level supervisors; division became #1 producing group in organization. Responsibilities included, Outside Sales and Processing for offices located in San Deigo, CA, Los Angeles, CA, Orlando FL and Dallas TX consisting of 200+ personnel.- Supervised all Inside Sales Call Centers throughout US consisting of 4 director level supervisors located in Los Angeles CA, San Diego CA, Dallas TX and Orlando FL. consisting of 220+ seats. Set up ACD, call mapping and all aspects of call center operations for organization.- Supervised all Marketing functions for organization to include company website, branding, promotional materials, all lead generation for sales teams; managed SEO, SEM and ORM functions for organization. Responsible for analyzing market trends, working with and developing marketing-based analytics, reviewed lead sources and improving overall market penetration.- Supervised all sales, marketing aspects of CRM system (Salesforce). Responsible for creating reporting for sales, introduced and managed pipeline reporting to sales teams for entire organization. Worked with IT group to develop dashboards and necessary reporting for executive team as well as field level managers and supervisors.

Company was a Mortgage Banking based lender with 125+ employees conducting business in 16 States with 5 offices operating both Outside Sales and a Call Center in corporate consisting of 60 seats. Hired as Director of Inside Sales to increase sales volume; promoted to Vice President of Sales and Operations picking up all outside sales offices and processing groups.- Supervised all sales operations reporting to CEO; responsibilities included the supervision of processing and funding based operations for organization and managing to P&L model. - Supervised all Call Center metrics to include AHT, CSAT and Conversion Ratio’s. Improved conversion ratios from 3.5% to 6.9% using outside sales techniques for inbound groups. Spun off separate teams for internet based leads and improved channel to 5.1% closing ratio.- Supervised Escrow division consisting of 2 Escrow Officers and 3 Business Development Managers reporting to the Sales Manager focusing on consumer based real estate transactions.- Supervised installation and enhancement of phone system and Call Routing programs, created call groups and designed road map for client services and contact management groups. - Supervised all operational and lending aspects of organization reporting directly to President of Company. Operations center consisted of 45 seat operational based call center with 6 Direct Reports.- Pre-Underwrote files to comply with FHA, Fannie Mae and Freddie Mac guidelines.

• Supervised all Call Centers consisting of 300 + seats located in Los Angeles and Irvine, CA.• Supervised 4 Regional Vice Presidents, Vice President of Operations, Marketing Group, Training Group and HR Group.• Replaced CMS and restructured roadmap for all calls for corporation. Restructured inbound call strategy and created groups dedicated to separated leads; restructured entire call mapping for organization.• Responsible for all aspects of operation to include profit contribution and operating budget of over $34 Million annually. Managed inbound and outbound teams including complete understanding of ACD and other call routing based technology.• Returned division to profitable operations within 5 months of starting with corporation.• Restructured profit plan for division with the assistance of the CFO.• Wrote all bonus and plans for division and rewrote job descriptions while completely reorganizing Division.• Reported weakly results directly to Board of Directors.

• Supervised Rosemead call center consisting of 250 + seats in nationwide sales efforts.• Built Call Center from scratch; call center was a consumer direct based center.• Promoted from Vice President Operations to Regional Vice President - National Sales• Supervised and Trained 15 Direct Reports on Credit Policies to include FHA, Fannie Mae and Freddie Mac guidelines.• Conducted monthly training meetings with National Trainers on sales training; trained incoming employees on Sales Based training efforts.• Managed ACD system for all centers, working with IT and phone groups to enhance system functionality. Project Lead for company Interactive Voice Response (IVR), working with Marketing and IT on installation, programming and routing of all inbound calls from marketing based leads.• Part of Team Lead and supervised beta test and replacement of company CMS working with IT on needs of Division and needs of other Division project managers. • Improved Average Speed of Answer (ASA) to less than 8 seconds; reduced abandoned rate to negligible numbers.• Started 3 Call Centers from scratch, working with Facilities, Marketing and all resource groups to get centers off the ground.• Segregated lead sources allowing for creation of internet based call center; improved lead source from less than 1.0% to just over 4.0%.