Helping business owners develop an empowering culture through implementing optimized business processes, developing people, and developing business strategies for sustainable growth.

As Director of Operations I was accountable for managing the day-to-day operations, operational budgets, implementation of new technologies, customer service, order processing, return management, warehousing, and maintaining inventory levels. I assisted in spearheading the implementation and transformation of new ERP system as well as leading and implementing WMS, CRM and operational processes. I renegotiated and developed strategic terms in logistics as well as managed accounts and communication. In addition, I addressed business process issues and prepared solution- based recommendations for department directors. I also contributed in developing a strong company culture and retention plans by designing learning and development plans as well as reward system.Noteworthy Highlights of this role include:• Developed people through empowering success by utilizing training, development and reward techniques. • Oversaw account management for all operational B2B relationships including contract negotiations. • Led the design and integrations of business process to increase overall business efficiency.• Managed all general inventory activities including audits, counts, multi-channel allocation algorithm development, product return cycle and month-end defect credits.• Conducted multiple special projects, as needed, for the CEO.

As Director of Retail Operations I was accountable for managing the day-to-day operations of 18 retail locations, inventory budgets & procurement, inventory and PO auditing, operational processes and product yield management. I spearheading the development of strategic vendor relationships as well as managing these accounts and communication. Noteworthy Highlights of this role include:• Developed people through empowering success by utilizing training, development and reward techniques. • Oversaw account management for all operational B2B relationships including contract negotiations. • Led the design and integrations of business process to increase overall business efficiency.• Managed all general inventory activities including audits, counts, multi-channel allocation algorithm development, product return cycle and month-end defect credits.• Conducted multiple special projects, as needed, for the CEO.

Responsible for supporting the Army Special Forces by maintaining and utilizing communication equipment including COMSEC. General Responsibilities • Maintenance of communication equipment and COMSEC.• Prepare, transmit, receive and record messages.• Inventory management of all devices.• Government audit preparation and performance reporting.