As a shipping manager at Ivory and Ledoux Ltd, a company in the food service industry, I oversee the import and export operations of container shipping, ensuring the timely and cost-effective delivery of goods. I have been in this role for over three and a half years, and I have been instrumental in improving the key performance indicators of the shipping department, such as reducing transit times, optimizing routes, and minimizing damages and losses.My career in freight, shipping and logistics spans more than 20 years, and I have gained wide-ranging experience in various aspects of the field, especially ocean freight. I have worked for ships agencies, freight forwarders, and importers/exporters, developing a rounded perspective of the industry and its challenges. I have also acquired valuable knowledge in air freight and air cargo handling, thanks to my previous role as a lead agent at dnata, a ground handling agent at Heathrow. I am a highly motivated individual who strives to provide impeccable customer service and foster strong relationships with stakeholders. I enjoy working in a dynamic and fast-paced environment, and I am always up for a challenge.