Patrick Defoe work email
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Patrick Defoe personal email
A self-directed and motivated leader with the ability to consistently achieve objectives and drive growth. With a distinctive career in heavy and compact equipment management, including sales, service, rental, and parts with full responsibility for service operations and process improvement. A progressive career within diverse business atmospheres, including construction, governmental, industrial, and manufacturing. Broad based experience encompasses business analysis, financial strategies, productivity improvement, and team building. Recognized for ability to develop and mentor groups and individuals.
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Senior Engineering ManagerL'OréalUnited States
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Service ManagerH&E Equipment Services, Inc. Apr 2017 - Aug 2019Baton Rouge, Louisiana, UsLead all service operations including customer relations, P&L budgeting for the department, training of all service employees, building the framework for exceptional customer service, profitability, and efficiency. -
Service Operations ManagerStanley Black & Decker, Inc. Apr 2016 - Apr 2017New Britain, Ct, Us -
Service Operations ManagerRiggs Cat Jan 2014 - Jan 2016Little Rock, Arkansas, UsDirect day-to-day service operations of a Caterpillar dealership with $260 million in annual revenue. Areas of responsibility included warranty, standard jobs, customer maintenance agreements, equipment maintenance solutions, oil analysis lab, equipment technology, and work order management (WIP). Review, analyze, prepare financial and production reports for executive and branch management. Direct communication with cooperate Caterpillar to manage initiatives related to service operations. -
Assistant Branch ManagerRiggs Cat Jan 2012 - Jan 2014Little Rock, Arkansas, UsLead and managed a Caterpillar equipment branch with over 70 employees and $80 million in annual revenue. Areas of focus included parts, service and rental. Evaluating and authorizing capital improvements. Define and monitor branch operations Key Performance Indicators. Maintain staffing levels and educate team on company and branch financials. Provide feedback to Caterpillar regarding product problems and improvements.
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Service ManagerRiggs Cat Jan 2010 - Jan 2012Little Rock, Arkansas, UsEffectively manage field and shop service operations with a focus on service technician productivity of 20 field service technicians and 22 shop technicians. Provide consistent and timely feedback that recognizes performance, motivates employees and promotes self-development. Resolve internal and external complaints. Establish department weekly, monthly and annual goals. Assist warranty department with failure analysis involving warranty claims.
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Service SupervisorRiggs Cat Jan 2009 - Jan 2010Little Rock, Arkansas, UsSupervise conduct of repairs and maintenance of 28 shop technicians to ensure repairs are performed accurately and efficiently. Prepare quotes for internal and external equipment repairs. Execution of all steps in the work order process and provide technical repair support. Evaluate and counsel employees to determine training requirements for the territory, the company, and the employee.
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Product Support AnalystRiggs Cat Jan 2008 - Jan 2009Little Rock, Arkansas, UsAdministrator of all Cat Certified Rebuilds, Cat Certified Powertrain Rebuilds and Military Rebuilds with the use of 6 Sigma methodologies and the adoption of best practices. This position served as an integral communications link among the Service Operations and Production; resolving daily process and software issues.
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Heavy Equipment TechnicianRiggs Cat Jan 2000 - Jan 2008Little Rock, Arkansas, UsTroubleshoot and repair equipment at customer locations and in a shop environment. Remove and install, disassemble and assemble, inspect for re-usability, and repair or recondition equipment, components, or parts. Inspect equipment for proper operation and for additional repairs needed and provide advice to customers. Perform all tasks in a manner that ensures customer satisfaction.
Patrick Defoe Education Details
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John Brown UniversityOrganizational Management -
Oklahoma State University Institute Of Technology - OkmulgeeDiesel And Heavy Equipment Technology- Cat Dealer Prep
Frequently Asked Questions about Patrick Defoe
What company does Patrick Defoe work for?
Patrick Defoe works for L'oréal
What is Patrick Defoe's role at the current company?
Patrick Defoe's current role is Senior Engineering Manager.
What is Patrick Defoe's email address?
Patrick Defoe's email address is pa****@****ggs.com
What schools did Patrick Defoe attend?
Patrick Defoe attended John Brown University, Oklahoma State University Institute Of Technology - Okmulgee.
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