Patrick Dejonghe Email & Phone Number

Brussels Hoofdstedelijk Gewest, België

Brussels Area, Belgium

Set up a Service Desk to cope with all incidents (internal and external) incident logging - tracking - communication to all stakeholders - teammembers - process & procedures - agreemenst SLA.Creation of a single point of contact for incidents and requests.Description of controls, incident and problem flow.Team coaching.

Brussels Area, Belgium

Projects, actions and experiences OSHA:2003: start up Occupational Safety and Heath at bpost bank (internal service)2004: start OSHA committee with representation of the employer and employees2005: action stop smoking at bpost bank2006: Qualitative poll on work experiences (work relations, conditions, stress,...) 2007: internal communication and enforcement of the middle management2008: training on ergonomics for office environnements2009: Quantitative poll on work experiences and action " To print or not to print"2010: ergonomic training for employees2011: health at work : fruit distribution and green plants in the workplace2012: poll on work experiences2013: training on prevention of office complaints2014: clean desk in new work environnement

Brussels Area, Belgium

Assure all process activities during the Apollo project (replacing the banking software).Coaching of a team of business analysts writing project mandates. Follow up of the project portfolio and the capacity planning.Implementation of legal and mandatory changes.Active involvement in different coordination platforms with external partners.

During the Apollo project, that replaces all the BPO banksoftware, manage and implement all internal and external (regalutory, legal, ...) changes

Brussels Area, Belgium

Develop new department for long and short time projects.Coaching and training of a team with 10 members.Development of a ticketing system for issues reported by business and internal and external clients.Active involvement in different coordination platforms with external partners.

Brussels Area, Belgium

Coaching and support of a 5 member team.Reply and find and answer to all process issues reported by business.Implemetation of legal and internal product changes.Coordination with partners and providers.Reporting to Direction Process & Organisation.

Brussels Area, Belgium

changemanagent for all issues not directly connected to a specific bankingdomainSPOC and coordinator for service providers

Brussels Area, Belgium

Lead of a team with 5 member.Execution of banking backoffice tasks and quality control.Reporting to management.