Patrick Delooff Email & Phone Number

Austin, Texas

Austin, Texas

Senior Administrator hosting 2000+ active users on a Microsoft Dynamics CRM 2015 platform.Responsible for development, configuration and troubleshooting all aspects of the CRM environment including: entity creation, relationships, form design, duplicate detection, case routing, user/team security, business process flows, business rules, ribbon workbench, workflows, and javascript updates.Maintain and troubleshoot all third party applications hosted on the Dynamics CRM servers such as Document Core Pack, Field One, Sharepoint, Woodford/Resco (Mobile Application), and PowerObject utilities (e.g. PowerAutoNumber & PowerSurvey)Created and maintain local development VM using Hyper-V Management.Execute production solution deployments in an Agile environment with a two-week release cycle.Maintain, troubleshoot, and analyze all servers in our Dev, Test, UAT, and Production environments on all front-end, async, and database servers.Played a key role on a team who successfully upgraded from CRM 2011 to 2015.

Mount Laurel, Nj

One of a three-member startup ISV who designed, developed, tested, and released web-based portal solutions that target businesses utilizing Microsoft Dynamics CRM.Continued work full-time with previous employer (Dynamic Imaging Systems) to fulfill Service Agreements while accomplishing all requested tasks set by Core xRM during and outside of work hours.Successfully launched a Microsoft reseller program that offers portal features such as: Event Management, Knowledge Base, Support Cases and Customer Invoicing that all communicate directly with the Microsoft Dynamics CRM platform.Authored complete end-to-end user guide of the portal solutions as well as the Core xRM careers page, CRM-related blog posts and internal SOP’s.Responsible for creating upgradable setup packages and testing portal solutions for quality assurance.Responsible for creating and maintaining the business server infrastructure using a Hyper-v platform in addition to CRM 2011 & 2013 installations and configurations.

Mount Laurel, Nj

Continuously released a variety of successful software applications that serve thousands of law enforcement officials across the United States to book inmates, execute lineup & witness sessions, and identify subjects using fingerprint, facial, and optical recognition software.Successfully released a handheld Jail Management System used for inmate identifications, locations, counts, programs, and movements.Authored end-to-end business requirements, workflow diagrams, test plans, and test cases encompassing all development projects.Created and maintain all upgradable setup packages for internal use, customer delivery and implementation.Successfully converted company server infrastructure to a Hyper-V cloud computing environment.Responsible for leading a small team to perform end-to-end testing of all hardware devices and software applications as well as defect and change management using Microsoft Dynamics CRM and Test Track Pro.Provided training to implementation and customer care team members on installation, configuration, features and functions for a variety of hardware and software components.Designed and maintain QA SOP’s & Best Practices for all members of development.

East Norriton, Pa

One of only two team members responsible for complete front and back-end, web-based software quality.Played an essential role in seven successful product release deliveries.Member of a DMAIC council to establish a Waterfall SDLC process model that was successfully written and executed within one year.Responsible for all application and database management including (but not limited to) Virtual Directory, Network Load Balance (NLB), and External Website applications as well as SQL and Oracle DB Management.Daily responsibility of writing, execution, and defect tracking all Test Case/Test Scripts throughout the software development lifecycle.

Through collaboration with Project Managers, Software, and QA Engineers, developed a device capable of streaming SD & HD multimedia (e.g. video, audio, and pictures) from a local server PC and/or the Internet to a TV using a wired or wireless connection.Daily responsibility of building new software for a variety of platforms as code deliveries were checked-in to our Version Control System (CVS).Daily responsibility of integrating code check-ins from our CVS test branch to our customer branches as the software proved to show improvement to the overall product.Analyzed customer requirements and wrote Test Plans/Test Cases that were carried out by our QA groups in New Jersey & India.

King Of Prussia, Pa

Ensured quality feedback to IT Analysts when raising High Impact Real Time Problem Alerting (RTPA) escalations through direct contact and a report scoring system.Managed a Root Cause Database via Lotus Notes that included all problems reports escalated by IT analysts throughout the business.Reviewed and approved/rejected root cause identification and elimination plans involving High Impact escalations.Constructed daily and weekly status reports for all high impact escalations via Lotus Notes database during the US to UK shift handover.