Patrick D. is a ITC Help Desk Agent with 10+ years of technical support experience, including 5+ years in ITIL-based Service Desk - IT Support Analyst roles. | ENTJ-A.
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Itc Help Desk AgentExpanding Teams Oct 2024 - Nov 2024AustraliaAustralian Cyber Defence• Respond to IT support requests from Australian business clients via phone and email.• Troubleshoot and resolve issues using remote access tools.• Support M365 and cloud-based server administration.• Set up and maintain user accounts and permissions.• Monitor client systems for potential issues and perform proactive maintenance.• Escalate complex issues to senior engineers when necessary.• Maintain detailed records of issues using Autotask and ITGlue. -
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Technical Customer Support Representative L3Bolton International, Inc. Oct 2022 - Mar 2023Taguig, National Capital Region, Philippines -
Technical Support SpecialistHitlights May 2022 - Aug 2022Philippines -
Senior System EngineerCognizant Sep 2020 - Dec 2021 -
Technical Support AnalystUnitedhealth Group May 2015 - Jun 2019Quezon City, National Capital Region, Philippines
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Patrick D.'s current role is ITC Help Desk Agent with 10+ years of technical support experience, including 5+ years in ITIL-based Service Desk - IT Support Analyst roles. | ENTJ-A.
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