Patrick Denney Email & Phone Number

US

US

Provide support through calls, chats and emails for 350 Retail and corporate locations and their employees.Walked users through troubleshooting issues on IOS, Mac and Windows remotely and in person.Provide support within the Service Desk for Tier one analysts and work with other teams for resolutions of customer issues.Properly analyze tickets from low to.

• Installed and performed maintenance on garage doors and gate operators.
• Interacted and explained to customers their problems while giving them options of fixing.

Arlington, Virginia, US

• Maintained and processed personnel actions for 150 individuals in the personnel management system.
• Designed database update procedures for both our Company and the next allowing for easily tracking employee progress and their achievements.
• Processed and corrected awards and forms pertaining to team members and their family.
• Conducted monthly inventories ensuring 100% of the $2 million in property was accounted for and maintained.
• Helped team member’s transition to and from different locations by ensuring all required paperwork was filled out properly.

Arlington, Virginia, US

• Planned and updated the weekly training into the training web portal. Processed and corrected awards and forms pertaining to the team members and their families.
• Coordinated flights and areas of operations of UAV with local and military flight zones. Logged and recorded flight plans and intel received from flight.
• Responsible for a 300,000 dollar Unmanned Ariel Vehicle while deployed. Flew 157 hours while deployed to Iraq and Kuwait. Received recognition for the most hours flown while deployed.