Patrick Devers I Customer Service Solutions Expert Email & Phone Number

Houston, Texas

• Developed a personalized call center receptionist and inside sales person for a heavy equipment rental & sales customer that now captures 100% of their inquires and instantly sends all orders to Fulfillment.
• Negotiated, planned, and implemented the acquisition of VoiceLink Communications and the merger of VoiceLink with Protocol Communications, which included combining both operations under one roof, installing a new voice.
• Developed and continue to lead a company that believes in working with customers to personalize their call center and answering service needs in order to achieve their goals. Our services include Virtual Receptionist.
• Developed and continue to nurture a high quality, professional, dedicated team that are experts in the telecommunications field and believe in partnering with our customers to supply them with superior customer service.

Houston, Texas

• Entrepreneur who started and grew Protocol into a viable, telecommunications corporation that captured a strong foothold in the call center and telephone answering service community. ‬‬‬
• Strategized and developed a personalized, customer service centric call center and answering service that provided the highest quality, reliable, solution based needs for his customers.
• Grew the company from the ground up so therefore have the knowledge of running an entire company from answering the phone to customer service to technology solutions to sales and marketing.
• Developed a loyal partnership with customers and a long-term relationship with team members.

Austin & Houston, Texas

• Worked with a team to launch, develop, and maintain the day-to-day operations of the telephone call centers including providing quality customer service. Companies in both Austin and Houston were profitable within the.
• Strategized, developed, implemented, and maintained all sales and marketing for the company, targeting the Heath Care industry.

Houston, Texas

• Provided administrative and logistical support for the importation and sales of cold drawn mechanical tubing to distributors and end users throughout the United States. ‬‬‬
• Developed new end-users in the automotive and energy markets and expanding distribution networks throughout the United States.
• Represented steel mills in China and South Korea as well as Mannesmann steel mills located throughout Germany and Brazil.
• Developed entrepreneurial skills with a focus on quality control, reliability, and customer service; assured product (or service) was produced precisely to the customer’s specifications and was always delivered on time.