Patrick Devers I Customer Service Solutions Expert Email and Phone Number
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An expert in telecommunications with over 25 years of experience providing reliable, quality customer service to the call center and telephone answering service community with a proven track record of developing system based solutions personalized for each client’s business needs and goals. Drives a personalized answering service and call center in the telecommunications industry using advanced technologies such as virtual receptionist and classic, personal offerings such as a 24 hour live phone answering service, to provide the most consistent, dependable customer service, while always having someone answer the phone. Believes in partnering with customers and providing customizable solutions with superior, quality customer service and support that is consistent, reliable, professional, dependable, and ever optimizing to ensure the customer’s business and sales goals are achieved.
Voicelink Communications
View- Website:
- houstonansweringservices.com
- Employees:
- 14
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PresidentVoicelink Communications Jan 2014 - PresentHouston, Texas• Developed a personalized call center receptionist and inside sales person for a heavy equipment rental & sales customer that now captures 100% of their inquires and instantly sends all orders to Fulfillment.• Negotiated, planned, and implemented the acquisition of VoiceLink Communications and the merger of VoiceLink with Protocol Communications, which included combining both operations under one roof, installing a new voice and data infra-structure, upgrading and installing of advanced telecommunications equipment/systems, and full integration of two distinct operating systems and cultures into a single and cohesive operational team. • Developed and continue to lead a company that believes in working with customers to personalize their call center and answering service needs in order to achieve their goals. Our services include Virtual Receptionist and Answering Service, Live on Demand Telephone Answering Service, Live Phone Answering Service.• Developed and continue to nurture a high quality, professional, dedicated team that are experts in the telecommunications field and believe in partnering with our customers to supply them with superior customer service and ensure that there is always someone there to answer the phone.
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PresidentProtocol Communications May 1990 - Dec 2013Houston, Texas• Entrepreneur who started and grew Protocol into a viable, telecommunications corporation that captured a strong foothold in the call center and telephone answering service community. • Strategized and developed a personalized, customer service centric call center and answering service that provided the highest quality, reliable, solution based needs for his customers. • Grew the company from the ground up so therefore have the knowledge of running an entire company from answering the phone to customer service to technology solutions to sales and marketing.• Developed a loyal partnership with customers and a long-term relationship with team members. -
Managing PartnerProtas Sep 1986 - Jan 1990Austin & Houston, Texas• Worked with a team to launch, develop, and maintain the day-to-day operations of the telephone call centers including providing quality customer service. Companies in both Austin and Houston were profitable within the first year.• Strategized, developed, implemented, and maintained all sales and marketing for the company, targeting the Heath Care industry.
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Inside Sales / Product ManagerMannesmann Pipe & Steel Mar 1981 - Aug 1986Houston, Texas• Provided administrative and logistical support for the importation and sales of cold drawn mechanical tubing to distributors and end users throughout the United States. • Developed new end-users in the automotive and energy markets and expanding distribution networks throughout the United States. • Represented steel mills in China and South Korea as well as Mannesmann steel mills located throughout Germany and Brazil. • Developed entrepreneurial skills with a focus on quality control, reliability, and customer service; assured product (or service) was produced precisely to the customer’s specifications and was always delivered on time.
Patrick Devers I Customer Service Solutions Expert Skills
Patrick Devers I Customer Service Solutions Expert Education Details
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Southern Illinois UniversityBusiness Administration And Management, General
Frequently Asked Questions about Patrick Devers I Customer Service Solutions Expert
What company does Patrick Devers I Customer Service Solutions Expert work for?
Patrick Devers I Customer Service Solutions Expert works for Voicelink Communications
What is Patrick Devers I Customer Service Solutions Expert's role at the current company?
Patrick Devers I Customer Service Solutions Expert's current role is President at VoiceLink Communications.
What is Patrick Devers I Customer Service Solutions Expert's email address?
Patrick Devers I Customer Service Solutions Expert's email address is pa****@****ces.com
What is Patrick Devers I Customer Service Solutions Expert's direct phone number?
Patrick Devers I Customer Service Solutions Expert's direct phone number is (314) 594*****
What schools did Patrick Devers I Customer Service Solutions Expert attend?
Patrick Devers I Customer Service Solutions Expert attended Southern Illinois University.
What are some of Patrick Devers I Customer Service Solutions Expert's interests?
Patrick Devers I Customer Service Solutions Expert has interest in Family, Friends, Fly Fishing, Leadership Training, Customer Satisfaction, Telecommunications, Leadership Development, Fitness, Technology Development, Community.
What skills is Patrick Devers I Customer Service Solutions Expert known for?
Patrick Devers I Customer Service Solutions Expert has skills like Strategic Planning, Management, Customer Service, Business Development, Team Building, Sales, Leadership, Sales Management, Telecommunications, Entrepreneurship, Customer Relationship Management, Project Management.
Who are Patrick Devers I Customer Service Solutions Expert's colleagues?
Patrick Devers I Customer Service Solutions Expert's colleagues are María José Ramos Mendez, Sergio Perez, Brittney Bell, Yadira Rodriguez, Elsa Delfierro, Vanesa Lira, Donald Ellis.
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