Patrick Devitt Email & Phone Number

Bloomingdale, IL, US

Oakbrook Terrace, IL, US

Maintains optimal function of the HRIS system, providing technical support, troubleshooting, and guidance to HRIS users.Responsible for payroll processing and distribution for all US employees

Chicago, Illinois, US

• Manage Support Consultants on process flow and daily tasks to ensure communication with customers is conducted timely and professionally
• Implement KPIs to ensure quality service levels are being met
• Coach Support Consultants on how to investigate and troubleshoot customer needs via multiple resource points
• Implement improved processes and recommend program enhancements to meet customer needs
• Communicate team objectives and conduct performance reviews to motivate team members and drive efficiencies
• Lead new hires through training and continuous performance improvement

• Responsible for managing team and ensuring the success of implementation client projects.
• Served as the Customer / client relation specialist.
• Managed the implementation clients to the Early Warning Banking Verification system.
• Facilitated the project management of new client setup and customization into the system using waterfall methodology.
• Mentored the team to be efficient and helped to enhance their skills.

Roseland, New Jersey, US

• Led new division within the HRO-PEO managing Implementation and Service. Led a team of 10 direct reports comprised of 5 implementation consultants and 5 client service representatives.
• Supervised direct reports, call observation, delivery of feedback and created improvement plans.
• Provided analysis of performance and trends. Made recommendations to development team.
• Created a method of procedure for handling service cases and applied to service team.
• Developed KPI, dashboard and metric reporting for leadership on trends and pulse of the business using Salesforce.
• Handled escalations, client complaints and problem situations to ensure corrective measures in the future and provide excellent customer service.

Roseland, New Jersey, US

• Successfully managed team of human capital management implementations in the ADP Workforce Now Software platform within several market segments: new business, small business and large business and for various client.
• Accountable to lead a team of implementation specialists with differing expertise and experience to ensure the successful implementation for each client.
• Responsible for assessing and evaluating client needs for initial scope of project, determining project plan, and training curriculum necessary.
• Tracked implementation backlog reports and lead team calls to verify client orders are on track, start dates are accurate, and mitigate risks. In addition, acting as a backup when manager is out of the office or.
• Collaborated with sales and other business units to ensure effective communication across all stakeholders to achieve a successful implementation.

Dallas, TX, US

Senior specialist with AT&T operations. Point of contact for establishing monthly monitoring reporting with metrics and matrix style presentations. Developed and maintained web based tool for single point of contact for assigning work to department. Involved in Six Sigma projects as a green belt. Project management for department involvement with other.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General