Create and edit custom SQL reports. Troubleshoot and modify reports and systems to improve efficiency and eliminate discrepancies. Support internal and external users of executable and web-based software interacting with SQL Server 2005 & 2008 databases. Import data manually or using SSIS. Support database systems including user administration, transaction tracking, inventory management, shipping, donor tracking, calling queues and related reports. Act as SQL and software QA. Created and managed the company’s internal wiki with more than 200 pages of database documentation. Support hardware and software for about 30 users. Provide support for three Access databases; one with a SQL backend.

Designed, built, and executed complex SQL queries to provide the data for targeted dynamic email marketing campaigns. Set up systems to automate delivery of dynamic emails and queries. Edited, tested and customized scripted HTML in an email environment to ensure a high level of quality. Coordinated emails and queries to display dynamic data for personalized communications. Monitored email broadcasts and implemented changes to ensure a high rate of deliverability. Communicated effectively with account managers to ensure accuracy and achieve specific marketing goals. Managed accounts and assigned tasks while adhering to strict time constraints. Implemented system process documentation which greatly improved training and reference resources. Designed and implemented a project in C# which drastically increased the usability of an internal user administration page.

Tested video slot machine gaming software to ensure stability, accuracy, hardware compatibility, and playability. Developed and executed custom test plans for each game and interfaced directly with development teams. Improved existing testing systems by implementing and maintaining base set of test cases, greatly decreasing setup time for a new game. Used manual testing techniques as well as script aided emulation software. Setup and maintained my own lab environment for testing. Worked with hardware in the E-Motion line of slot machine cabinets.