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Patrick Diver personal email
Patrick Diver is a Senior Program Manager at Point32Health. He possess expertise in process improvement, leadership, customer service, team building.
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Senior Program ManagerPoint32HealthBoston, Ma, Us
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Program ManagerPoint32-Health Feb 2021 - PresentMassachusetts, United States
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Senior Manager, Membership OperationsTufts Health Plan Jun 2018 - Feb 2021 -
Associate Director BpoNtt Data Services Feb 2016 - Jun 2018Greater Boston Area Business owner for all premium, billing, and dental operations. Business owner for all financial transactions. Manage onshore and offshore back office billing, dental operations, and support teams. Manage Small Group Dental operations and call center team. Manage Dental Enrollment and Change Team. Business owner for the daily and monthly bank reconciliation. Responsible for state and external audits. Lead process improvement enhancements (payment portal, reimbursement, bill design, Salesforce implementation) Business owner for EDI 820 files to carriers. SLA owner for all contracted financials. Project leader for premium and enrollment projects. Client Relationship Manager and primary point of contact for the Massachusetts Health Connector. Vendor Manager for our outsourced processes. Business Leader for the Incident Management process. -
Business Process & Transition Manager IiDell Feb 2016 - Dec 2017Boston, Massachusetts -
Operations ManagerBoston Financial Data Services May 2015 - Feb 2016 Responsible for providing leadership and oversight of controls for the institutional/tpa operations, ensuring compliance with the administrative service agreements. Set priorities to achieve business objectives and to ensure deliverables are in alignment with contractual obligations. Monitor and manage capacity planning, reporting, and information governance. Business owner for business continuity planning. Manage client relationships and conduct client site visits. Responsible for managing and escalating emerging issues to ensure contractual agreements are met. Provide leadership to internal control teams.
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Senior Group Operations ManagerSun Life Financial May 2011 - Sep 2014 Managed a staff of 20 plus direct reports in the Premium Administration and Group Portability and Conversion teams. Business owner for the collection of $2.5 billion in annual premium. Project Manager on all premium/billing implementation and conversion initiatives. Subject Matter Expert (SME) for all group product, administration system, and reporting initiatives for Premium Administration. Led process improvement lean/six sigma projects for Premium Administration. Created and implemented the new employee training program. Identified training needs to continually develop team members to increase the department’s functional matrix. Reviewed and responded to all escalated, complex, and sensitive Premium issues. Delivered business results by managing employees in a way that effectively assists them to achieve their performance goals. Business owner for all Premium Administration audits. Promoted teamwork and collaboration between all business units -
Claims Operations ManagerSun Life Financial Oct 2007 - May 2011 Managed a staff of 14 direct reports who are responsible for the processing, QC, claim packages, follow up letters, and NIGO call outs on all Sun Life and Keyport Annuity Claims. Consistently exceeded budget goals. Implemented and designed the department’s process improvement program designed to foster service empowerment and a customer focus culture. Exceeded all service standards established for both the Sun Life and Keyport Claim teams. Demonstrated a strong ability to lead and develop others. Promoted cross training between both departments as well as between the processing and QC functions. Increased the overall functional matrix of the department. Business owner for weekly Claimbuilder Prioritization/ Working Session Meetings. Responsible for the BCP and SIU plans for Claims. Manage the Unclaimed/Abandoned property project for Claims. Developed policies and procedures. Identified system enhancements required to replace interim manual processes put into place to complete the clean up phase of the project. Subject matter expert in all product initiatives for Claims. Managed all compliance and regulatory matters for Claims.
Patrick Diver Skills
Patrick Diver Education Details
Frequently Asked Questions about Patrick Diver
What company does Patrick Diver work for?
Patrick Diver works for Point32health
What is Patrick Diver's role at the current company?
Patrick Diver's current role is Senior Program Manager.
What is Patrick Diver's email address?
Patrick Diver's email address is pd****@****zon.net
What schools did Patrick Diver attend?
Patrick Diver attended Xavier University.
What skills is Patrick Diver known for?
Patrick Diver has skills like Process Improvement, Leadership, Customer Service, Team Building.
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Patrick Diver
Personal Trainer, Fitness Specialist, And Owner At Strength Clinic OrlandoGreater Orlando2greyhoundfitness.com, mystrengthclinic.com4 +140756XXXXX
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