Patrick Dixon Email & Phone Number

Belfast, Gb

Westminster, London, Gb

Kuala Lumpur, My

• I customise Salesforce for the clients and provide day-to-day support requests while maintaining overall system configuration, change control and enhancements.• I lead design discussions with clients to ensure the proposed solution aligns with business needs• I'm involved in discovery workshops, documenting client requirements and contributing towards the overall solution design• I participate in and conduct training sessions for new features and assist with system roll-outs• I have a lot of experience in implementing and configuring Sales, Service and Experience cloud solutions

Atlanta, Ga, Us

Atlanta, Ga, Us

• Use SalesForce to develop or collaborate to develop technical solutions and lead technical training related to client configurations. • Understand the client’s business, collaborate within the organization to craft solutions and represent client requirements in project delivery. • Provide consulting services, training, systems validation, acceptance testing and general guidance to clients and internal stakeholders during projects (i.e. implementations, upgrades, expanded work, etc.) and ongoing service. • Lead discovery sessions to understand the existing and desired business processes. • Serve as a liaison between multiple departments to facilitate project scoping, requirement gathering, and solution architecting for new business and upsells. • Act as subject matter expert to understand client requirements. • Engage and interact with various product teams to configure the application to agreed requirements. • Train staff and clients on emerging risk management technology topics. • Work closely and successfully with other departments including; Project Management, Product Development and Data Services

Rathfarnham, Ie

• Ennovate is a small consulting company and consequently I have been given a lot of responsibilities. Specifically: I have been responsible for the production of the specification for the 2nd version of Ennovates cloud based coaching product; GROW.earth. This involved carrying out requirements gathering meetings at an insurance company client and an outsourcer client and specification write-up. • I have been the primary contact for liaising with the GROW.earth remote development team based in Romania and have the responsibility to produce user documentation and user training• I have been responsible for the specification of a reporting solution for an insurance company, the anonymization of live data to provide the required test data to a remote development team and carrying out of acceptance testing for the various releases. I am responsible for the demonstration of the system to the client and handover to the IT dept.• I have acted as sales support in a number of meetings specifically with regard to the application of gamification techniques to the consumer interface for mass market services & utilities.I have needed to manage my own travel and accommodation as well as maintaining an accurate log of work done and timesheet for client billing purposes

Belfast, Gb

For my industrial placement year, I worked at the Belfast City Council for 12 months. My main responsibility was third line technical support. When a council employee contacted our IT help desk with an issue that could not be resolved either over the phone or through remote assistance then I was required to go on site and sort the issue manually.