Patrick Doiron Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Provided ongoing leadership, development and coaching for a team of 12 direct reportsExecuted on all strategies for the Operations departmentParticipated in broker and/or stakeholder meetingsContributed in the development of Best Practices, process workflows, service metrics and tracking methodsPartook in Steering Committee meetings and IT automation projectsEnsured team’s assigned workload was completed within the quality & productivity North American service standardsOffered input and identified optimization opportunities for Operations and our business partnersTroubleshot & addressed escalated account issues and discrepancies to resolution

Toronto, Canada

Executed policy issuance and premium registration of Commercial Automobile policies (in French & English)Participated in ongoing efforts to create new Operations workflows in addition to improving pre-existing processesLed strategic projects to completionBecame the Commercial Automobile Subject Matter Expert on the TeamTrained & mentored new staff membersWorked closely with the leadership team on tactical initiatives

Led the planning and successful implementation of IT projects from start to finishHad a strong knowledge of the SDLC (Software Development Life Cycle) ProcessPossessed and gained cross-SBU insurance knowledge based on a project’s business requirementsCreated and Maintained Project ArtifactsManaged Project Teams by providing direction and supportAssessed and mitigated risksFacilitated the definition of project scope, goals and task breakdownDefined resource requirementsManaged business partners’ expectationsMonitored and reported on project progress to all stakeholdersMaintained strong relationships with the customerActed as the Disaster Recovery Coordinator

Responded to IT inquiries and requests for assistance with system applications and hardwareActed as the @vantage application subject matter expert (commercial policy management system)Performed new hire setups, which included granting application access and hardware installationProvided end-user training on new technologyRan weekly and monthly Service Level Agreement reports for the Help Desk teamIdentified, analyzed and resolved technical problems as well as prevented reoccurring issuesLed hardware deployment initiatives

Facilitated the issuance of French & English commercial policy documentsSent premium to be coded and booked electronicallyAdhered to tight deadlines to ensure clients received their policy documents in a timely fashionPerformed quality assurance tasks to ensure all data was accurateWorked closely with underwriting team, gaining valuable commercial insurance knowledgeManaged project work as required

Facilitated the verification of audit reportsAssisted pharmacies and dental offices in successfully processing electronic claims (EDI)Analyzed and verified the accuracy of patient information

Honours Ba, French Studies

Education record