Patrick Donaghy Email & Phone Number

Vancouver, Bc, Ca

Vancouver, B.C. Canada

•Maintained viable, current disaster recovery & business continuity site environments. Created, managed & validated recovery documenation/plans;•Planned, coordinated & executed data center disaster recovery exercises, documenting results, tracked exceptions until resolved. Recovery times achieved (RTA) compared to recovery time objectives (RTO) logged in operational & service levels agreements; •Participated, coordinated HSBC involvement in 3rd party or other region DR exercises. Monitor vendor compliance to DR & BCP requirements; •Participated in all projects promoting disaster recovery & business continuity policies; •Guided infrastructure/application owners on disaster recovery requirements, influencing design, purchases & capabilities. •Implemented & developed standard disaster recovery document template; •Tracked DRE resource participation to ensure all team members exposed & exercised in the recovery process alleviating single point of failure in terms of subject matter experts;•Contributed and maintained departments’ business continuity plan, exercised staff; •Explored & addressed audit, regulatory (OSFI, SOX) issues;•Maintained department adherence to internal policy & external regulatory requirements; •Validated backup tape & replicated data integrity; •Coordinated I.T. resources to support business continuity tests;•Managed call tree exercise & table top exercises;•Project managed team addressing stale technologies no longer supported by the vendor or could not meet the recovery time objective. Accomplishments:•Successful major data center relocation project plan was based on the disaster recovery script; •No internal audit, OSFI or SOX related deficiencies attributed to the Canadian Service Continuity Team. •Reduced resources involvement in Disaster Recovery Exercises by 10% in each of the previous 3 yrs. •Over the last 5 years planning time for the Disaster Recovery Exercises reduced by 25%, no repeat deficiencies.

Vancouver, Canada Area

•Part of team that migrated a development / QA test environments to a new data center;•Part of team that migrated a print shop operation to a new data center; •Lead the migration of data from fiche to an electronic report repository;•Enforced data center policy, i.e. access, work times, best practices etc; •Coordinated maintenance, i.e. UPS, generator, air conditioning, air filters, raised floor;•Coordinated installation of new racks, power; •Managed the onsite security;•Monitored data center alerts, i.e. power, temperature, water;•Managed team to ensure print SLAs are achieved.•Introduced new print jobs, arranged training. Quality control. •Managed vendors, couriers, mailing house.

Vancouver, Canada Area

•Managed team responsible for 2nd level network support;•Responsible for monitoring network and proactively identify and resolve issues;•Vendor management;•Responsible for scheduling 24 / 7 operation, training;•Release software upgrades and patches; •Participate in projects;•Provided escalation contact 24 / 7.

Vancouver, Canada Area

•Managed team responsible for 1st level support for 5000+ users across Canada;•Coordinated , managed crises calls until resolution;•Automated Banking Machine monitoring, issue resolution;•Vendor management; •Responsible for scheduling 24 / 7 operation, training;•Participated in projects; •Provided escalation contact 24 / 7; •Software distributions to desktops;•Statistical generation, call volume, call type, system availability stats etc;•Worked with various system owners to address root causes of the top call generators.

Vancouver, Canada Area

•Mailroom clerk.•Print Shop Operator.•Computer Operator.•Helpdesk Analysis.•Fiche operator

Standard First Aid Cpr/Aed Level C, Health And Safety

Certification valid until Oct 23/2014

Associate Business Continuity Professional, Disaster Recovery / Business Continuity