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Patrick Donovan is listed as Product Manager, Digital Applications - Residential Product Management & Evolution at Cogeco Connexion at Cogeco Connexion, a company with 1583 employees, based in Milton, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Patrick Donovan.
Patrick Donovan previously worked as Product Manager, Digital Video Applications - Residential Product Management & Evolution at Cogeco Connexion and Product Manager - EPICO IPTV Markets & Packaging - Products & Projects at Cogeco Connexion. Patrick Donovan holds Creative Advertising from Sheridan College.
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Experienced Product Manager and Product Owner, with a demonstrated history of working within the digital entertainment and services industry. I most recently led a team in designing and developing to MVP status an all-new IPTV streaming mobile app with live TV, transactional VOD, interactive programming guide, cloud DVR with scheduled recordings, video downloads, Chromecast and Airplay for iOS and Android. Continue to evolve the mobile apps by resolving bugs and adding new iterative features.All previous roles have enabled me to keep the user experience as a core focus, relying on my operational experience and leveraging strong relationships with user interface design, video engineering, quality assurance and vendor partners to ensure successful product launches and iterations.
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A career timeline built from the work history available for this profile.
Burlington, Ontario, Canada
Most recently led a team in designing and developing to MVP status an all-new IPTV streaming mobile app with cloud DVR for iOS and Android. Continue to evolve the mobile apps by resolving bugs and adding new iterative features. Manage and collaborate directly with UI design team, vendors, agile development team, video engineering, QA team, operations and.
Burlington, Ontario, Canada
Managed Cogeco’s EPICO IPTV video platform, maintaining and expanding the service with iterative updates and platform upgrades. Evolving the service based on an established product roadmap. Working directly with vendors to ensure new releases and updates meet quality standards and are delivered on time. Support operational needs by preparing release.
Burlington, Ontario, Canada
Burlington, Ontario, Canada
Primary focus on scoping, planning, implementation and support of corporate projects. Managed new departmental projects such as field trials and CPE launches. Liaised and strategized with Project Managers, Organizational Readiness and QA. Identified gaps and provided solutions during planning and implementation.
Burlington, Ontario, Canada
Resolved technical problems over the phone for Cogeco’s Internet, Phone, TiVo and Cable TV Customers. Scrubbed scheduled Service Calls to reduce service call volume and wait times. Trained new Tier 1 Agents, and provided peer coaching in ICU after new hire training completion.
Burlington, Ontario, Canada
Provided balanced written feedback regarding call centre agent performance. Mentored peers within the Quality Assurance Department, providing balanced feedback on Productivity, Efficiency, Excel reporting and skills, and day to day tasks. Audited Service Calls and Sales Orders, efficiently determined errors and omissions. Prepared and led Call Calibration.
Burlington, Ontario, Canada
Diffused escalated customers over the phone and in person. Handled a variety of tasks, re-evaluating their priority throughout the day. Delegated tasks to peers in order to achieve optimum efficiency of the SSTO Team. Mentored new and tenured agents. Coached agents on productivity, efficiency; provided balanced feedback at all times. Provided trending and.
Burlington, Ontario, Canada
PPIS Help Desk support, PPIS Projects direct support professional. Assisted PPIS Specialists with corporate and operational projects. Operated Help Desk for contact centre and corporate office, responding to employee PC, Application, and Telecom requests. Multi-tasked and prioritized during Contact Centre peak periods. Resolved desktop PC hardware and.
Other employees you can reach at cogeco.ca. View company contacts for 1583 employees →
Antoon Quinlan
Colleague at Cogeco ConnexionHamilton, Ontario, Canada, Canada
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Jake Fair
Colleague at Cogeco ConnexionSt Catharines, Ontario, Canada, Canada
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Rémi Villeneuve
Colleague at Cogeco ConnexionSaguenay, Quebec, Canada, Canada
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Dominik Bourgeois Ing.
Colleague at Cogeco ConnexionGreater Saguenay Metropolitan Area, Canada
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Lyndon Sein
Colleague at Cogeco ConnexionWindsor, Ontario, Canada, Canada
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Kathy Mcintyre
Colleague at Cogeco ConnexionNiagara Falls, Ontario, Canada, Canada
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JB
James Bowler
Colleague at Cogeco ConnexionBracebridge, Ontario, Canada, Canada
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CG
Chris Gray
Colleague at Cogeco ConnexionBrockville, Ontario, Canada, Canada
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CD
Christelle Denis
Colleague at Cogeco ConnexionTrois-Rivières, Quebec, Canada, Canada
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AM
Annie Miville Dechene
Colleague at Cogeco ConnexionCanada, Canada
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Quick answers generated from the profile data available on this page.
Patrick Donovan works for Cogeco Connexion.
Patrick Donovan is listed as Product Manager, Digital Applications - Residential Product Management & Evolution at Cogeco Connexion at Cogeco Connexion.
Patrick Donovan is based in Milton, Ontario, Canada while working with Cogeco Connexion.
Patrick Donovan has worked for Cogeco Connexion.
Patrick Donovan's colleagues at Cogeco Connexion include Antoon Quinlan, Jake Fair, Rémi Villeneuve, Dominik Bourgeois Ing., and Lyndon Sein.
You can use AeroLeads to view verified contact signals for Patrick Donovan at Cogeco Connexion, including work email, phone, and LinkedIn data when available.
Patrick Donovan holds Creative Advertising from Sheridan College.
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