Patrick Doody Email & Phone Number

Liverpool, England, United Kingdom

• Conducting room by room heat loss analysis for domestic buildings in Merseyside, the North West and North Wales, supporting the Heat Pump industry in meeting roll out targets.
• Calculating heat pump requirements for a range of projects, from existing dwellings to new-builds and conversions.
• Collaborating with B2B clients to provide tailored solutions for energy-efficient heating systems.
• EPC and Solar surveying

Chester

• Passionate about managing issues outside traditional scope of business, I am focused on delivering solutions by collating and analysing volumes of data to deliver redress calculations for teams of financial litigation.
• Aligning historical and live calculations to deliver figures in preparation of litigation hearings.
• Played a key role in the PPI winddown process handover
• Documenting and archiving policies, cases and data insights for future auditing.

Chester, England, United Kingdom

• Seconded into this role, I was tasked with playing an integral role in the migration of a manual records system to a cloud-based MS Power apps platform. The objective of this was to improve accuracy, creating more.
• Facilitated a comprehensive testing framework
• Ensured the design of the cloud platform met functionality expectations
• Verified the accuracy and value of process documentation to support project roll out.
• Collaborated with Project Managers and the DevOps Lead to deliver the project on time and in budget.

Chester, England, United Kingdom

• Responsible for proofreading documents prior to submission to Court, I was fully accountable for verifying data and ensuring insights were technically accurate and factually correct. Positioned as the subject matter.
• Delivered evidence-based research
• Gathered and drafted defence documentation
• Established a clear understanding of case progress and tracking deliverables
• Liaised with inhouse and 3rd party lawyers to adhere to court timelines

Chester, England, United Kingdom

• My first step into the business, I played a key role in an Insolvency project, contributing to the delivery of this business-critical project focusing on the sale of protection products. Key duties included:
• Reviewed customer insolvency contracts and complaint eligibility post insolvency
• Delivered reporting and recommendations to the project team
• Taking ownership of day-to-day tasks
• Maintained structured workflow with roadmaps and project plans
• Designed and delivered new Associate training

Passionate about production and technical processes, I edited and mixed a variety of sound projects in post-production stages. During this time, I gained extensive client management experience, achieving expectations and leading technical consultations.

Liverpool, England, United Kingdom

• With ownership of a diverse case load, I provided redress for financial products including mortgages, protection products, pensions, savings and investments alongside a wide range of duties including:
• Reviewing customer complaints and customer feedback
• Performed Root Cause Analysis
• Translating findings into reporting for the wider business
• Optimised processes to improve outcomes
• Aligned quality assurance and quality control measures to workflow

Liverpool, England, United Kingdom

Within such a short space of time, I delivered comprehensive quality audit, verifying payments by deep diving into customer cases and bank records and documenting data in line with FSA criteria.

Liverpool, England, United Kingdom

Having resolved a vast number of complex PPI cases, I lead the communication process with customers in writing and verbally. Part of the solution process lies in strong quality control and I have always been at the forefront of driving risk analysis across all cases, ensuring every case retains confidentiality and adheres to compliance measures.

Liverpool, England, United Kingdom

At the forefront of customer engagement, I resolved a large daily caseload of new and existing complaints from customers and third-party representatives. My day to day routine was focused on restoring customer faith in HBOS and documenting data and case information in line with FSA standards, GDPR and bank policies.

Liverpool, England, United Kingdom

• Leading a team, I am proud of delivering the processing and management of warranty claims for equipment and customer returns. Key duties included:
• Liaising with suppliers and 3rd party repair centres for the servicing of equipment
• Reporting and correcting sales and purchase ledger errors
• Tracking warranty claim progress from end user through the repair process
• Investigating logistic errors
• Reporting on key figures e.g. run rate vs. warranty costs

Liverpool, England, United Kingdom