Patrick Dowdy Email & Phone Number

Cincinnati Area

• Provide day-to-day support for key client relationships, ensuring client compliance to semi-annual technical releases. Act as an advanced technical liaison between acquirers, merchants, third party vendors, payment.
• Daily support for key clients, acquirers, merchants, or VARS.
• Perform research and resolution to merchant inquiries, issues, or problem situations.
• Support clients by managing required semi-annual… Show more Provide day-to-day support for key client relationships, ensuring client compliance to semi-annual technical releases. Act as an advanced technical liaison.
• Support clients by managing required semi-annual certification process, ensuring compliance on all fronts.
• Manage technology upgrades for direct clients as required.

New Albany, Ohio

• Maintained an assigned client portfolio in the following industries: Government, Retail, Internet, Utility, Transportation, Travel and Entertainment, Airline, Rail, Car Rental, Telecommunication, Restaurant, and.
• Daily tracking of assigned portfolio’s settlement activity.
• Provided monthly, quarterly, and yearly analysis of processing volumes which aid in streamlining process flow.
• Worked with internal and external security groups to minimize fraud.
• Act as a… Show more Maintained an assigned client portfolio in the following industries: Government, Retail, Internet, Utility, Transportation, Travel and Entertainment, Airline, Rail, Car Rental, Telecommunication.
• Act as a liaison between the acquirer and the issuer on merchant chargeback issues

Dublin, OH

• Implement and support custom solutions for top billers and financial institutions, in remittance processing and Electronic Bill Payment and Presentment.
• Managed multiple, concurrent, implementations
• Assisted in the sales process by attending and presenting Discovery sessions.
• Monitored and controlled project progress.
• Developed and maintained project plans.
• Created and managed alpha, beta, and production test scenarios.

Dublin, OH

• This position required maintaining relationships of an assigned portfolio of billers in on-line, utility, credit card, and telecommunication industries.
• Sold and implemented new and existing processes to an assigned portfolio.
• Managed the day to day credit card, and ACH activity of the assigned client base.
• Created various internal/external reporting.
• Implemented marketing initiatives which increased electronic payment percentages for the clients.
• Responsible for the… Show more This position required maintaining relationships of an assigned portfolio of billers in on-line, utility, credit card, and telecommunication industries.

Bachelor'S Degree, Criminal Justice

Law Enforcement