Patrick Dowdy Email & Phone Number

Cincinnati Area

Provide day-to-day support for key client relationships, ensuring client compliance to semi-annual technical releases. Act as an advanced technical liaison between acquirers, merchants, third party vendors, payment service providers, internal IT support, and network operations.• Daily support for key clients, acquirers, merchants, or VARS.• Perform research and resolution to merchant inquiries, issues, or problem situations.• Support clients by managing required semi-annual… Show more Provide day-to-day support for key client relationships, ensuring client compliance to semi-annual technical releases. Act as an advanced technical liaison between acquirers, merchants, third party vendors, payment service providers, internal IT support, and network operations.• Daily support for key clients, acquirers, merchants, or VARS.• Perform research and resolution to merchant inquiries, issues, or problem situations.• Support clients by managing required semi-annual certification process, ensuring compliance on all fronts.• Manage technology upgrades for direct clients as required.• Maintain a strong interaction with relationship management, legal, and other lines of business.• Maintain and in-depth understanding of settlement, billing, dispute rules, chargeback processing, operating regulations, and customer facing reporting technologies.• Research and monitor data integrity statistics to ensure compliance with Network regulations• Participates in merchant site visits and trade shows.• Create customer presentations and assist with preparation of customer proposals.• Analyze data and complete periodic comprehensive reports for management on assigned portfolio. • Complete ad-hoc projects as assigned. Show less

New Albany, Ohio

Maintained an assigned client portfolio in the following industries: Government, Retail, Internet, Utility, Transportation, Travel and Entertainment, Airline, Rail, Car Rental, Telecommunication, Restaurant, and Hospitality• Daily tracking of assigned portfolio’s settlement activity.• Provided monthly, quarterly, and yearly analysis of processing volumes which aid in streamlining process flow.• Worked with internal and external security groups to minimize fraud.• Act as a… Show more Maintained an assigned client portfolio in the following industries: Government, Retail, Internet, Utility, Transportation, Travel and Entertainment, Airline, Rail, Car Rental, Telecommunication, Restaurant, and Hospitality• Daily tracking of assigned portfolio’s settlement activity.• Provided monthly, quarterly, and yearly analysis of processing volumes which aid in streamlining process flow.• Worked with internal and external security groups to minimize fraud.• Act as a liaison between the acquirer and the issuer on merchant chargeback issues• Resolve contractual issues, and supporting sales on new marketing initiatives. • Train client support groups and provide support documentation.• Accept and resolve inbound merchant inquiries. Show less

Dublin, Oh

Implement and support custom solutions for top billers and financial institutions, in remittance processing and Electronic Bill Payment and Presentment.• Managed multiple, concurrent, implementations• Assisted in the sales process by attending and presenting Discovery sessions.• Monitored and controlled project progress.• Developed and maintained project plans.• Created and managed alpha, beta, and production test scenarios.

Dublin, Oh

This position required maintaining relationships of an assigned portfolio of billers in on-line, utility, credit card, and telecommunication industries.• Sold and implemented new and existing processes to an assigned portfolio.• Managed the day to day credit card, and ACH activity of the assigned client base.• Created various internal/external reporting.• Implemented marketing initiatives which increased electronic payment percentages for the clients.• Responsible for the… Show more This position required maintaining relationships of an assigned portfolio of billers in on-line, utility, credit card, and telecommunication industries.• Sold and implemented new and existing processes to an assigned portfolio.• Managed the day to day credit card, and ACH activity of the assigned client base.• Created various internal/external reporting.• Implemented marketing initiatives which increased electronic payment percentages for the clients.• Responsible for the billing and collecting of merchant credit card and ACH activity for the employer.• Performed onsite training for 1st and 2nd tier customer support. Show less

Bachelor'S Degree, Criminal Justice

Law Enforcement