Executive Lead responsible for technology vision, mission, strategy, project planning and implementation to anticipate and meet NC Medicaid’s business needs for health care services to over 2.1 million North Carolina beneficiaries.  Directly led multiple interdisciplinary teams responsible for the development and execution of new business processes and the subsequent technology system changes, including all User Acceptance, System Integration, End-To End testing and implementation to support NC Medicaid’s Transformation from Fee-For-Service structure to Managed Care.  Accountable for business technology vision and execution plan for NC Medicaid including management and oversight of Business Analytics & Intelligence (BAI) encompassing Analytical Studies, Data Governance, Enterprise Capabilities and Self Service; and Business Technology Relationship Management (BTRM) – including Clinical, Operations, Finance, and Compliance and Oversight groups. Served as a member of the NC Medicaid Managed Care Evaluation Selection Committee which assessed Prepaid Health Plan (PHP) proposals to provide managed care services for NC Medicaid and North Carolina Health Choice beneficiaries. Largest procurement in the history of North Carolina Department of Health and Human Services at $30 billion. Oversaw relationships with external contractors (Accenture, GDIT, IBM) to maintain, and continually improve their processes, design, development, and implementation of systems which use and produce data and information for NC Medicaid operations. Led the NC Medicaid Business Technology Teams efforts in support of the NC DHHS Medicaid Enterprise System (MES) Project. At the direction of the CMS, this MES Project involves a complete transformation of NC Medicaid’s Legacy monolithic systems supporting the Medicaid program to a modularized Medicaid Integrated Management System (MIMS). These new systems and the modular procurement strategy will result in complete modernization.

Accountable for business technology vision and execution plan for NC Medicaid including management and oversight of Business Analytics & Intelligence (BAI) encompassing Analytical Studies, Data Governance, Enterprise Capabilities and Self Service; and Business Technology Relationship Management (BTRM) – including Clinical, Operations, Finance, and Compliance and Oversight groups. Oversaw relationships with external contractors (Accenture, GDIT, IBM) to maintain, and continually improve their processes, design, development, and implementation of systems which use and produce data and information for NC Medicaid operations.

Responsible for planning, development, organization, implementation, evaluation, and daily operations of a non-profit Animal Assisted Therapy Program.Drove effective alignment of technology to support business and IT strategies.Supervises the training and performance of over 130 Animal Assisted Therapy Teams, providing service to 22 Healthcare Centers in cooperation with the City of Scottsdale, AZ.Responsible for the Application /Systems Team development, design and maintenance of company web site.

Interim fill for Director who was re-called to military active duty. Directed and coordinated all IT plans and activities for behavioral/physical health care services to members who are AHCCCS eligible with Title XIX and Title XXI benefits, and adults with serious mental illness (SMI), for 8 Arizona counties. Managed 5 Direct Reports that included Provider and Member Web/Portal Team, Technology and Process Improvement Teams, and Internal Staff and Provider Technology Training Teams.Directed and coordinated plans and activities of the organization with Executive Management regarding all IT initiatives. Evaluated and provided feedback on new technology solutions and their application to the business model. Planned and integrated the daily activities of multiple teams, allocating resources within defined budgets. Developed effective relationships with key internal and external stakeholders to support the business needs. Developed and implemented strategic and tactical plans to ensure further growth and development within technology solutions. Applied technical and process expertise to address challenging technical and business issues.

Oversight of all management responsibilities including operations of TriWest’s IT applications and systems for the Dept. of Defense’s TRICARE West Region - with 3.5 million beneficiaries and over 270,000 Network Providers.Responsible for planning, managing and executing large-scale, critical technology initiatives including new development, system enhancements and re-engineering projects.Exceptional management and leadership of TriWest IT personnel including: Business/QA Analysts, Program/Project Specialists, Application, Network, Database Developers and Web Designers.Handpicked to craft and execute comprehensive IT Strategy to improve business and IT application development, QA and support with TriWest’s claim processor/vendor, Wisconsin Physicians Services (WPS).Engaged leaders from various business and IT disciplines to ascertain needs and develop applications for system, networking, eCommerce, and support systems.Decreased application and system changes “time to market” 30%+ through improved processes and procedures for managing project enhancements, problem reports, issues, resource allocation and budgeting.Transformed Business and IT support and organizational interaction processes, fostering a strong collaborative work environment while developing robust application systems and processes for improved Provider and Beneficiary eBusiness, web and internet services.Successfully managed IT systems integration of a complex system with inputs from government systems, COTS software and proprietary software.Through highly skilled Release/Automation Management and direction of an average of over 300 system changes per year and oversight of systems processing 1.1M claims per month.

Recalled/selected as the Commanding/Senior Officer of the first Navy unit (173 personnel) to deploy to Afghanistan to train Afghan National Army. Supervised the operational management and oversight construction for a new $68 million Afghan National Army Brigade base designed to billet over 3000 Afghan soldiers.Recognized expert in the management, planning and operations of strategic and tactical systems for conducting Joint Air Operations Command and Control and Maritime Air Operations.Served as a major Dept. Head (Training/Admin/Operations), Executive Officer (XO) and Commanding Officer (CO) for 16 Naval Reserve Units. Logged over 1200 hours and 300 plus carrier landings in F-14 TOMCAT and F/A-18 HORNET aircraft.

IT Legal/Regulatory/Audit Program Manager, 2003-2007Responsible for all Service Operations/IT Department internal and external audit, legal, and regulatory initiatives. Reduced legal exposure 50% by standardizing processes, policies, and procedures.HIPAA Security Program Manager, 2001-2003Developed Humana's HIPAA Security approach, assessments, deliverables, assumptions, project plans, and budget.

Managed multiple e-Business consulting, web-related and business-to-business software development projects for a multi-million dollar wholly-owned subsidiary. Streamlined and improved the software engineering development process resulting in all projects delivered on schedule and under budget.

Designed and planned delivery and deployment plan for paperless policy issue/rewrite system for Cincinnati Financial Corp. (major commercial insurance company).

Managed software analysis, troubleshooting, and computer information system enhancement/re-engineering in a mainframe and client server environment.

Identified customer requirements, developed and implemented business plans and testing programs resulting in a better integrated and enhanced customer information support system and database.