• Guiding trips of up to six clients on jet ski tours of the Cornish coastline• Ensuring smooth running of day to day tasks such as: opening up, prelaunch checks, taking payments and cashing up at the end of the day• Delivering the A grade customer service both face to face and when taking bookings over the phone• Managing a team of up to eight staff, dividing up the days job roles while guaranteeing that all staff behave in the utmost professional manner• Applying my knowledge of water safety and first aid to provide a safe environment while reducing the potential of medical incidents