Patrick Drohan Email & Phone Number

West Palm Beach, Florida Area

Social Studies Teacher-grades 6-12

Lantana, Fl

Overseeing the day to day operations of a single rent to own location with annual revenues over $600,000 Training, coaching and development of all new hires in the districtProviding great customer service to all customers in store or on the phoneResponsibilities include oversight of all daily customer service operations including cash management and merchandising. Management of all inbound, outbound and web sales leadsSigning and explanation of contracts, scheduling of deliveries and pickupsCold calling and telemarketing of sales leads, and paid in full customers, or comeback customers.Overseeing of customer returns, exchanges and refundsCash management of deposits, picks and reconciliationsManagement of 5 or more employeesLoss prevention oversight and managementOverseeing merchandise placement of showroom and storage areasProduct replenishment orderingConducting weekly inventoriesWeekly walks of showroom and storage areas with District ManagerP and L managementMeeting sales goals and suggested sellingMotivating staffParticipated in the credit recovery process of recovery merchandise, processing late payments, termination of contracts, preparing files for charge offs when necessary or filing of legal remedies to recoup our merchandiseImplementation of all corporate directives and polices Meeting all time frames and deadlines as directed by corporate, or district managerOpening and closing of store when Training and development of all new employees during the onboarding processOrdering and replenishment of merchandise as neededMaintenance

Manhasset, Ny

Responsibilities include oversight of all daily customer service operations including cash management and merchandising. Overseeing of customer returns, exchanges and refundsCash management of deposits, picks and reconciliationsManagement of 25 to 30 employeesLoss prevention oversight and managementOverseeing merchandise placement and returns to vendorsProduct replenishment orderingP and L managementMeeting sales goals and suggested sellingMotivating staffEmployee reviews and performance managementImplementation of all corporate directives and policiesWeekly department walks with Store ManagerMeeting all time frames and deadlines as directed by corporate, store manager or district manager

Dearborn, Mi

Manager for the Michigan Office. Specializing in youth sports photography. Responsibilitiesincluded running the day to day operations of the office. Hiring and training of employees, community service in the surrounding areas. Board meeting presentations to different organizations, customer service and client services. Preparation and editing of photos when necessary. Profit and Loss management as well as budgeting. In the field operations included organization and scheduling of photo shoots, re-shoots and make-ups. Photo day execution of events managing a staff of up to 15 photographers and photographing as many as 1200 children at one time.

Greater Boston Area

Started at the company as a hourly CSR and gradually learned the business, became a store manger in 1997 and was in charge of 8 different locations including one of the top producing revenue stores in the MI region. I was promoted to Program Manager and helped roll out all new operating procedures for the entire company, traveling to different markets for 30 days at a time. Finally, promoted to District Leader in the greater Boston area, responsible for day to day operations and financial success of 11 different locations.