Patrick Dsouza Email & Phone Number

Dubai, United Arab Emirates

✔Lead, direct and implement long term strategies that are cost effective, in line with Dubai’s futuristic and innovative vision✔Leading a team of 500+ employees. Responsible for their work efficiencies, productivity and career development ✔Strategy planning and implementation of activities to optimize airport effectiveness in line with the rapid Emirates Airlines expansion projects✔Design and continuous improvement of customer handling and operating procedures and processes to… Show more ✔Lead, direct and implement long term strategies that are cost effective, in line with Dubai’s futuristic and innovative vision✔Leading a team of 500+ employees. Responsible for their work efficiencies, productivity and career development ✔Strategy planning and implementation of activities to optimize airport effectiveness in line with the rapid Emirates Airlines expansion projects✔Design and continuous improvement of customer handling and operating procedures and processes to ensure highest service standards✔Responsible for overseeing company, industry and government specific safety and security regulations are adhered to✔Developed and implemented contingency handling procedures for planned and unplanned disruptions✔Formed an effective partnership with the Dubai Airports, DCA, DNATA, Dubai Police, Immigration, Dubai Customs, to create a positive customer/client relationship and foster productive collaboration and operational improvements ✔Introduced a Quality Management System that enables continuous improvement and provides data for trend analysis and forecasts for timely corrective action Show less

Doha, Qatar

✔Responsible for over 500 employees to support their productivity and career development by introducing effective monitoring systems✔Involved in recruitment and developing of front line staff for the department capable to server all airlines✔Evaluation and to design seamless handling procedures and processes in order to deliver consistently high standards of services for over 40 different Airlines✔AOC Chairman, representing over 40 Airlines at Doha International Airport

Dubai, United Arab Emirates

✔Initiated induction programs and workshop for all new recruits✔Designed and reviewed training programmers in coordination with EK Training College ✔Prepared SLA’s and Service Contracts for 120 airlines in close coordination with all the departments of Dnata Airport Operations✔Review all airline performance and initiate Service improvements in order to improve their Customer Satisfaction✔Introduced a Staff recognition scheme and encouraged Bright ideas✔Create, review and… Show more ✔Initiated induction programs and workshop for all new recruits✔Designed and reviewed training programmers in coordination with EK Training College ✔Prepared SLA’s and Service Contracts for 120 airlines in close coordination with all the departments of Dnata Airport Operations✔Review all airline performance and initiate Service improvements in order to improve their Customer Satisfaction✔Introduced a Staff recognition scheme and encouraged Bright ideas✔Create, review and update Disruption handling procedures for all airlines formed a disruption handling cell✔Facilitated Quality Action Teams within the department✔Conducted ISO audits in the various departments of Dnata Airport Operations✔Actively involved in the implementation of the Resource Management System Show less