Patrick Dufresne Email & Phone Number

Montreal, Qc, Ca

Montréal, Qc, Ca

Montréal, Qc, Ca

Montréal, Qc, Ca

Saint Laurent, Québec, Ca

• Responsible for the IT Service Desk and supervise the IT infrastructure operations (networks and telecommunications, servers and cyber defense) in an outsourcing context• Manage and negotiate contractual agreements with external suppliers of IT goods and services• Purchasing of computer equipment/software and supervise delivery• Maintain and ensure the application of governance rules in a context of SOX certification and continuous improvement• IT project management of various scopes

• IT project Management and coordinate technical requests from assigned clients• Coordination of the upgrade of the internal IP telephone system to a 3rd party managed solution with interactive voice response system• Coordination the ServiceNow MSP Incident module upgrade with the ITSM team• Coordination of the implementation of the outsourced Level 1 technical service as well as the integration of the ServiceNow incident management module for a client.• Project management and coordination of requests for Nexio's customers

• Improving and securing the IT services & infrastructures of SME• Manage my clients' projects with different suppliers

Dublin, Ie

• Manager of the local IT team and services for all Canadian users• IT project management in terms of IT infrastructure, business systems integration, optimization of remote access to production machines in the plants• Purchasing of computer equipment/software as well as the negotiation of corporate service agreements. Planning of the annual IT budget• Responsible for the technical integration of the company's acquisitions (Canada and United States)

Dublin, Ie

• Reporting to the Director, IT Services based in Atlanta, GA, as the IT department restructured in North America, I developed strategic relationships with the US IT team at Oldcastle APG.

Saint-Léonard, Québec, Ca

• Responsible for coordinating the activities of the IT team as well as the user support

Candiac, Québec, Ca

Mandate at OSL Marketing• Responsible for technical support to users, network management, equipment and software inventories as well as drafting the annual IT budget

Montreal, Quebec, Ca

Mandate for Itergy at the Montreal Rio Tinto Aluminium (Alcan) Head office• Advising and supporting the network administrators of Alcan federations in North America and Europe and managing the security of domain controllers (management of DNS requests, DC Promo and DFS Replication)

Montreal, Quebec, Ca

Mandate at the Domtar Head Office• Computer & User Support (Service Desk) with a Windows XP & SAP environment• January 2004: promotion to the Windows Systems Administrator team• Security management of all 120 Windows servers & incidents escalated from the Service Desk.• Inventory management, security and server monitoring with ServerVantage.

Saint-Léonard, Québec, Ca

• Network, Server & User Support• Technical Team Management• IT equipment Purchasing/Annual IT Budget • IT Projects Planning & Management• Security Management• Implementation of Technology Standards

Ca

Mandate for 3-Soft at the Montreal Exchange • 1st level support for all employees• User account, software & network access through Novell 4.11 & Windows NT 4.0

Montreal, Quebec, Ca

Mandate at Bell Canada (Jean-Talon building)• Technical support to Bell Canada customer service employees (Jean-Talon building)• Technical auditor during the OS/2 to Windows NT 4.0 upgrade of all computers

Attestation De Formation, It Services Management With Itil, 2011/Gestion Des Services Ti Avec Itil, 2011

Attestation De Formation, Gestion De Projets Informatiques

Course Completion Certificate, Installing And Configuring Windows Server 2012 (M20410)

Attestation De Formation, Initiation À La Gestion De Projet Et Ms-Project

Certification Of Completion, Microsoft Mcsa

Attestation De Formation, A+ Accéléré - 1244

Aec, Techniques De Micro-Informatique (901.91)

Des Et Dec