Patrick Durkin Email & Phone Number

Tallahassee Metropolitan Area

Dallas, Texas, United States (Remote Position)

 Assigned multiple large agent networks and assisted the agent networks manage comprehensive AML compliance programs.  Conducted onsite Headquarter AML reviews with supplemental location reviews for multiple agent networks and evaluated AML compliance programs.  Created a quarterly call structure that prioritized topics of discussion with agent network.

Dallas, Texas (Remote Postion)

 Executed comprehensive reviews of individual agent locations based on MoneyGram’s Anti-Money Laundering and Fraud Prevention policies and standards.  Conducted 1000’s of field and phone reviews for a variety of business types, including independent businesses, small networks, Walmart stores and strategic accounts.  Completed detailed internal reports.

Englewood, Colorado, United States

 Worked various roles in support of post review functions, such as: managing agent probations, agent suspensions and agent terminations.  Managed post review follow-up processes for front line compliance officers.  Implemented new technologies with Microsoft SharePoint that increased agent review process efficiency and tracking accuracy.  Designed an.

Englewood, Colorado, United States

 Instrumental in the creation of an off-site audit phone process.  Developed a condensed phone review that served 50-60 businesses a month, persuading agents to participate in programs through relationship-building efforts.  Consistently recognized by superiors and colleagues for an ability to adapt communication to the interests of the customer to.