Patrick Duvall Email & Phone Number

Chicago, Illinois, Us

Eindhoven, North Brabant, Nl

- Managed customer-facing AI chat solutions and lead initiative to mature and optimize approach - Implemented Account Based Marketing, designed audience targeting strategy, overhauled data capture, and refreshed user journeys that increased B2B conversations by 60% and sourced pipeline by 165% - Conducted vendor management for departmental tools, including developing technical road maps, setting up Agile best practice frameworks, leading Quarterly Business Reviews, contract renewals, contract reviews, and feature upgrades - Maintained and expanded reporting data analytics with new dashboard creation leveraging industry leading solutions- Executed gap analysis and process mapping in support of process redesign efforts for demo creation with cross-functional, international stakeholders, leveraging existing tools to level up demo activities

Eindhoven, North Brabant, Nl

- Created grassroots ERG that scaled to 20 cities in 12 countries in under 3 months that refreshed inclusion efforts at the company and engaged with local communities worldwide- Managed Program to implement Free & Equal’s Standards of Conduct for Business framework from the United Nations in support of LGBT+ inclusion in the corporate space - Sourced framework and led actions to sign United Nations agreement - Conducted thorough review of global HR policies to assess compliance with framework and developed action plan - Led effort to update company’s global security policies to be more inclusive of Transgender visitors- Built multi-year roadmap for ERG while reporting out to senior leaders on engagement- Developed a zero-cost, employee-sourced digital inclusion programming series that saw over 1,000 attendees; activities included panel discussions, storytelling across 3 continents, histories of underrepresented communities and more- Mentored others to scale ERG model to support other underrepresented groups

Eindhoven, North Brabant, Nl

- Led program to streamline all internal communication tools across the company into a SaaS intranet solution that increased home page visits by 147% and came in 25% under budget - Conducted extensive UX research with employee-base to define needed specs - Developed multiple user personas based on UX research - Worked with internal stakeholders across functions to define minimum technical requirements - Evaluated and conducted due diligence of potential vendors, including GDPR and CCPA assessments and aided in selection and contract negotiation - Scaled external brand design for internal use case in collaboration with brand development team, including working with designers to create new visuals and managing design contractors to execute on vision - Served as Program manager of new solution onboarding, coordinating cross-departmental testing, deployment, and integration efforts, including Active Directory and SSO setup - Architected vendor offboarding and product sunset policy, including building and executing data migration plans - Designed analytics reporting framework to track engagement and performance- Owned company intranet and internal communications ecosystem - Served as liaison between Communications team and IT department for internal development efforts - Implemented Agile best practice frameworks, including creation of a request queue in JIRA, setting up SLAs, and building iterative tool development roadmaps - Overhauled release process to include quality assurance and user acceptance testing to better engage with stakeholders - Collected requirements for and implemented feature requests, bug fixes, and multi-channel microsites, including editing Javascript - Managed and provided publishing and migration support for Drupal intranet, Yammer, O365 video, MS Stream, SharePoint 2013, digital signage on multiple continents, custom email tool, and Workfront - Reported on tool performance

Eindhoven, North Brabant, Nl

- Developed and implemented enterprise-level information architecture and governance for SharePoint, improving efficiency and globally scaling the company brand and internal voice- Authored multi-tiered training series for SharePoint and delivered to 1000+ employees- Established enterprise-level migration process for SharePoint content - Collected requirements for and executed SharePoint migrations - Created and maintained JIRA Kanban to track projects - Supported creating of testing process, including adding quality assurance and user acceptance testing - Assisted in retirement of SharePoint 2013 instance for SharePoint Online- Served as interim scrum master for daily standups- Designed SharePoint support and SLA policies

Eindhoven, North Brabant, Nl

- Managed migration of content from legacy RedDot intranet to SharePoint 2010- Facilitated roll-out of upgrade from SharePoint 2010 to SharePoint 2013 for entire business division- Crafted internal communications messaging for Location & Commerce division- Provided video production support for internal promotions

• Founded a multimedia project dedicated to documenting the lives of LGBT couples• Wrote a series of articles covering the lives of LGBT couples in the Chicago area• Produced and provided story consulting on a series of digital short films on the same couples• Sourced new interview subjects with a focus on building strong working relationships• Developed an intake process for new interview subjects• Conducted an extensive series of interviews with a strong eye toward honoring the individuals involved and crafting personalized narratives to be shared with a wider audience

Fort Lauderdale, Florida, Us